Title
Technical Manager Mining
Job Description
Job Tittle:
Regional Technical Services Manager
CORE RESPONSIBILITIES:
- Develop procedures and workflows
- Develop and Review Standard Operating Procedures, workflows and quality systems, annually.
- Improve systems, workflow and efficiencies
- Innovative improvements to systems and workflow to suit evolving customer needs.
- Weekly as well as monthly reinforcement of SOP's and SLA's through training sessions, e-mail reminders and intranet publications.
- Compile customer/staff feedback and formulate solutions to improve customer experience on quarterly basis.
Increase customer satisfaction and effective service
- Manage services provided to customers by allocated team members ensuring professional interaction at all times and adherence to relevant SOP's & SLA's
- To deliver an efficient and effective service to both internal and external clients at all times
- Respond to daily escalated customer queries and resolve efficiently or escalate further where needed
Personal Development
- Meet the requirements of the agreed personal development plan and report progress as per agreed review dates.
Essentials:
- Technical knowledge of commercial and passenger vehicles
- Knowledge of Altech Netstar fleet management and SVR products
- Take control and ownership
- Team player
- Customer Service and strong Business acumen
- Process Improvement
- Decision making
- Strong leadership ability
- Financial understanding
- Effective communication skills
- Good Knowledge of the Occupational Health and safety act
Special requirements:
- Must be willing to travel and be in possession of a valid driver’s license and passport
- Able to work long hours if required
Qualifications & Experience:
Matric is required or NQF level 4
3-4 years of experience
Education
Languages
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What We Do
Altron is a proudly South African technology group. We harness the power of data, technology and human ingenuity to solve real-world problems, from the everyday to the epic. A technology industry leader since 1965, we’re partnering with customers across all industries to help them grow, build a thriving economy and transform today into a simpler, safer and smarter tomorrow. Altron operates in six countries, employs 4,700+ people and reported revenue of ZAR 7.9bn for the 12-month period ended 28 Feb 2023.
