Company: Controlled Products
Job Title: Technical Manager Department: Manufacturing
Reports to: SVP – Operations
Job Summary: The Technical Manager will be responsible for providing strategic guidance for the company as it relates to products and testing outcomes as necessary, technical support to our sales and customer network and be forward thinking in developing and researching new system designs to help the company lead the marketplace. The Technical Manager will also have the responsibility of compiling new ideas for products and developing these along with managing and training other technical team members who will report directly to this role.
Duties/Responsibilities:
- Day-to-day communication within company and network members, resolving issues and answering questions in an effective, practical manner.
- Technical guidance on product features, competitive analysis, specifications, relationships with others in the construction community, i.e., architects, general contractors, facility owners, etc.
- Providing training guidelines on product installations, troubleshooting, product knowledge for internal staff as well as the field sales and customer network.
- Development of a resource library of information on product characteristics and specs, installation instructions, frequently asked questions, etc.
- Management and coordination of the activities related to warranty claims throughout all business units.
- Serve as an industry liaison to trade associations and other technical committees like STC, ASBA and others as required.
- Work at developing new systems and performance criteria for new turf systems.
- Work with R&D department and third-party accredited test labs on the testing of product development. This includes but not limited to system certifications.
- Develop and maintain a system of communication with existing accounts (Tech Tips and Position Statements).
- Work with Customer Service and Business Directors to ensure smooth and timely handling of manufacturing warranty claims.
- Communicate and inform the team of new products and industry innovations and company guidelines.
- Responsible for the research related to turf products.
- Provide and relay testing information on various industry standard requirements on systems as required.
- Research new products and work with Marketing to help with all technical data that supports sales and marketing.
- Review all specification sheets, technical brochures, videos, websites and any other marketing information for accuracy and validity.
- Responsible for investigation and resolution of all turf issues in the field.
- Keep records and report on activities as required
- Coordinate with all other departments/divisions for dealer technical education.
- Other job-related duties as assigned.
Responsible for additional duties and accountabilities that will be assigned as needed.
QualificationsRequired Skills/Abilities:
- Excellent customer service and communication skills
- Organizational skills and attention to detail
- Time management with a proven ability to meet deadlines
- Minimum of 1 year experience with Microsoft Office Suite
- Ability to communicate effectively both orally and in writing.
- Ability to rapidly adjust to changing priorities based on business needs.
- Possess the ability to work well independently and to lead and guide customers, end users and other professionals.
- Enjoys working in a high energy and fast paced environment
- Ability to be a team player maintaining an effective working relationship with all levels within the Company.
- Ability to gather data, compile information, and prepare reports.
- Must be able to handle multiple projects and prioritized tasks simultaneously in an organized and timely manner.
- Excellent time management skills.
- Ability to maintain professionalism under stressful situations.
- Ability to operate and work within a pre-set travel and expense budget.
Education and Experience:
- Associate’s degree from accredited College or University, or 2 years of synthetic turf experience
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Ability to lift 15 pounds
Compensation:
Starting Base Salary: $62,000 to $64,000
Benefits:
- Will be eligible for health insurance the first day of the first full month following 30 days employed with The Recreational Group
- 401k match (30 day waiting period)
Skills Required
- Excellent customer service and communication skills
- Organizational skills and attention to detail
- Time management skills with the ability to meet deadlines
- Minimum of 1 year of experience with Microsoft Office Suite
- Effective oral and written communication skills
- Ability to adjust rapidly to changing priorities
- Ability to work independently and lead or guide customers, end users, and professionals
- Ability to work in a high-energy, fast-paced environment
- Ability to maintain effective working relationships at all company levels
- Ability to gather data, compile information, and prepare reports
- Ability to manage multiple projects and prioritize tasks
- Ability to maintain professionalism under stressful situations
- Ability to work within a preset travel and expense budget
- Associate degree from an accredited college or university, or 2 years of synthetic turf experience
- Ability to sit for prolonged periods and work at a computer
- Ability to lift 15 pounds
What We Do
The Recreational Group is a leading designer, manufacturer, and installer of premium recreational surfacing solutions, including synthetic turf and modular flooring. Dedicated to promoting a healthy, active lifestyle, they provide high-performance products and services tailored for the most discerning customers, including top athletic facilities, elite golfers, and innovative landscape professionals, serving both residential and commercial environments.
