What You’ll Do
● Customer Communication
o Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions
o Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed
● Troubleshooting Skills
o Troubleshooting of customer reported incidents and system alerts in the areas of Networking domain expertise
o Identify, debug and troubleshoot break fix issues for quick resolution
o Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
o Respond and resolve issues within agreed service levels
● Collaboration & Knowledge Sharing
o Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
o Mentor and train other team members with tech solutions
WHAT YOU BRING
● 7-10 years hands-on experience in supporting a Networking environment
● Extensive hands-on experience in debugging issues with Networking
● In depth experience with VPNs, routers and other physical hardware.
● Installing and configuring network equipment, troubleshooting networks with wireshark, and analyzing captured logs to troubleshoot network issues
● Monitoring computer systems to improve network performance for all systems
● Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
● In-depth knowledge of network protocols, networking systems like LAN, firewalls, and routers and technologies, and strong analytical and problem-solving abilities.
● Comprehensive understanding of network services and networks such as TCP/IP, OSPF and EIGRP, and network security
● Ability to analyze and evaluate networks, identify issues and provide solutions to ensure networks are operating efficiently
● Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology
Preferred skills and qualifications
● Bachelor's degree in network engineering, computer science, information technology, or a related field
● Cisco Certified Network Associate (CCNA) and/or CCNP certification
Top Skills
What We Do
Saviynt’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access to secure the entire business ecosystem and provide a frictionless user experience.
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