What You’ll Do
● Customer Communication
o Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions
o Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed
● Troubleshooting Skills
o Troubleshooting of customer reported incidents and system alerts in the areas of JVM Diagnostics domain expertise
o Identify, debug and troubleshoot break fix issues for quick resolution
o Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
o Respond and resolve issues within agreed service levels
● Collaboration & Knowledge Sharing
o Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
o Mentor and train other team members with tech solutions
WHAT YOU BRING
● 7-10 years hands-on experience in supporting JVM environment
● Extensive hands-on experience in debugging issues with JVM
● JVM diagnostics (thread dump, heap dump, Garbage Dumps)
● Experience with analyzing thread dumps, heap dumps, and Garbage dumps
● Experience with “outofmemory” patterns and providing recommendations
● Experience troubleshooting thread leaks
Preferred skills and qualifications
● Bachelor's degree in Computer Science, Information Technology, or Software Engineering
Top Skills
What We Do
Saviynt’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access to secure the entire business ecosystem and provide a frictionless user experience.
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