Lead ServiceNow Engineer

• Permanent role supporting an established platform

• Balanced BAU and enhancement focus

• Hybrid work environment - 3 days in office 2 days WFH

About the team and role

Reporting to the Platform Manager, the Lead ServiceNow Engineer will provide technical leadership for our established ServiceNow platform and the team that supports it.

This is an opportunity to play a key role in shaping the technical direction and ongoing evolution of a mature, business critical ServiceNow environment. You will lead a team of technical specialists, guide solution design and delivery, mentor engineers, and drive continuous improvement across the platform.

Working within a structured agile delivery model, you will balance platform stability and operational excellence with the delivery of enhancements that create measurable business value. You will also work closely with our managed service partner to ensure high quality technical outcomes and alignment with platform standards.

Please note this role is focused on the ongoing support, enhancement, optimisation, and technical governance of an existing ServiceNow platform rather than a greenfield implementation project.

About the role

As the Lead ServiceNow Engineer, you will:

• Lead, mentor and develop a team of ServiceNow engineers, fostering technical excellence, collaboration and continuous learning.

• Provide technical leadership across the ServiceNow platform, ensuring solutions are scalable, maintainable and aligned with best practice.

• Oversee platform administration, releases, upgrades, technical maintenance and operational health.

• Lead technical design and solution reviews, ensuring quality, consistency and adherence to architectural standards.

• Coordinate sprint planning, delivery activities and prioritisation across internal resources and external partners.

• Drive continuous improvement initiatives, automation opportunities and platform optimisation activities.

• Build strong relationships with stakeholders to translate business requirements into effective technical solutions.

• Ensure platform security, stability, performance and governance requirements are met.

About you

To be successful in this role, you will bring:

• Strong hands on ServiceNow development and administration experience within a complex enterprise environment.

• Demonstrated experience leading technical teams and mentoring engineers.

• Experience designing and delivering scalable ServiceNow solutions across multiple modules and business domains.

• Strong stakeholder engagement and communication skills with the ability to translate business needs into technical outcomes.

• Experience working within agile delivery teams and managing competing priorities.

• A passion for continuous improvement, platform optimisation and technical excellence.

Qualifications

• ServiceNow System Administrator certification and ServiceNow Developer certification are required.

• ServiceNow Implementation Specialist certifications or Advanced Administration certifications are desirable.

• ITIL version 3 or ITIL version 4 certification is desirable.

• Qualifications in information technology or a related field are beneficial.

If you enjoy leading a technical team, improving the maturity of a platform, and delivering value every sprint, we would love to hear from you.
Why RBA?
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.
The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

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