The Role
Lead client-facing ServiceNow implementations from requirements gathering and solution design through configuration, integrations, testing, deployment, and support. Serve as a ServiceNow subject matter expert, conduct client workshops, lead UAT, facilitate platform adoption, and recommend process improvements. The role requires hands-on platform expertise, strong communication, client management, and the ability to collaborate across cross-functional teams while adapting to changing project needs.
Summary Generated by Built In
Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
We are seeking Senior ServiceNow Technical Consultant with excellent communication skills. If you are a ServiceNow professional with a proven track record of success in solution design, configurations and integrations implementation, we would love to hear from you.
What you'll do:
- Client Engagement: Build strong relationships with clients, serving as a trusted advisor and subject matter expert on ServiceNow and ensuring their success and satisfaction with our solutions.
- Implementation Management: Lead end-to-end implementation projects, from requirements gathering and solution design to testing, deployment, and post-implementation support.
- Solution Design: Collaborate with clients to understand their business requirements and translate them into ServiceNow solutions.
- Workshops: Conduct workshops with clients to facilitate knowledge transfer and promote user adoption of ServiceNow solutions.
- Configuration: Configure ServiceNow applications to meet client specifications, leveraging your expertise in the platform's capabilities and best practices. Work on system management, user data management, Platform updates, Scripting, and updating User Stories.
- Integration: Integrate ServiceNow with third-party applications.
- User Acceptance Testing (UAT): Lead UAT efforts, including test planning, scenario development, test execution, and defect management, ensuring that solutions meet quality standards and fulfill business requirements.
- Enablement and Adoption: Lead interactive sessions to educate stakeholders on platform capabilities, best practices, and industry trends, empowering them to maximize the value of their ServiceNow investment.
- Best Practices: Stay abreast of the latest ServiceNow developments, trends, and best practices, and proactively identify opportunities for process optimization and enhancement.
Qualifications and Skills:
- Minimum 5+ years of real-time hands-on ServiceNow platform experience.
- Bachelor's degree in computer science, Information Technology, Engineering, or a closely related field.
- ServiceNow Certified System Administrator certification is mandatory, and CIS-ITSM certification is preferred.
- Experience with any ServiceNow ITSM/ITAM/ITOM/SPM/HRSD solutions.
- Proven history of working effectively with cross-functional teams.
- Experience with client management and project management.
- Excellent problem-solving ability and time management.
- Proactive communication skills, presenting technology as business solutions.
- Good business sense and relationship-building skills.
- Must be a self-starter with the ability to deal with ambiguity and white spaces and have a start-up mindset.
- Must be flexible and ready to pivot based on the changing demands of a project.
We expect an overlap with US time zones to facilitate collaboration. Occasionally, late-night meetings may be required. We understand the importance of work-life balance, and if you stretch beyond regular hours, compensatory time off is available.
#LI-Hybrid
#LI-HB1
What We Believe In
At Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.
Equal Employment Opportunity Statement
Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Skills Required
- Minimum 5+ years of hands-on ServiceNow platform experience
- Bachelor’s degree in computer science, information technology, engineering, or a related field
- ServiceNow Certified System Administrator certification
- Experience with ServiceNow ITSM, ITAM, ITOM, SPM, or HRSD solutions
- Experience working effectively with cross-functional teams
- Experience with client management and project management
- Excellent problem-solving and time-management skills
- Strong communication and relationship-building skills
- CIS-ITSM certification
- Ability to work with ambiguity and changing project demands
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Cprime is a global consulting firm helping transforming businesses get in sync. We help visionary business leaders compose solutions, execute implementations, and perform against business goals. As a leading global Agile, product, and technology solutions provider, our industry-leading software and talent solutions work together in synergy to deliver transformations.
.jpeg)
