Technical Lead, Order and Account Management

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

We are looking for a Technical Lead, Order and Account Management to join our growing team. In this position, you will lead small to complex UI business initiatives for orchestration, workflow, activation, and provisioning with focus on delivering best in class user experience. You will be responsible for the technical delivery and integration management with multiple systems. You will evaluate and assess existing architecture and design, provide inputs on addressing challenges, evolve revised architecture and design, address the gaps and challenges. You will have strong hands-on and analytical experience.

As a Technical Lead, Order and Account Management, your duties and responsibilities will include:

• Lead small to complex business initiatives for orchestration, workflow, activation, and provisioning with focus on delivering best in class customer experience
• Own technical delivery and integration management
• Coordinate and drive the delivery across IT and business partners in a multi-vendor environment through the SDLC – requirements, architecture, design, development, testing, deployment and support
• Hands-on involvement as needed in all areas of SDLC – troubleshooting, debugging, verification and testing, production monitoring and performance analysis
• Lay out enterprise architecture and design for systems and applications spanning multiple departments and organizations in Mass Market
• Evaluate and assess existing architecture and design, provide inputs on addressing challenges, evolve revised architecture and design addressing the gaps and challenges
• Review, document and publish the architecture, interfaces, and design documents based on sessions with IT and business partners and existing artifacts
• Define the appropriate Business and IT Key Performance Indicators (KPI) and Objectives and Key Results (OKR) at various levels in collaboration with the partners
• Translate business requirements to software specification and requirements
• Lay out the high-level systems design and specification in an ecosystem involving ERP systems, Databases Cloud and Web based applications
• Track and manage IT KPIs and OKRs; leverage the larger delivery ecosystem to drive target achievement
• Generate reports and metrics for IT and business reviews, preparing updates for executive leadership
• Optimize performance and improve UX of existing components
• Work closely with senior management, analyzing long-term business goals and suggest ways the organization might achieve these goals with technology
• Influence, negotiate, build consensus, and align with peer engineering, product, business teams and vendor partners on solutioning and implementation
• Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in computer science, Engineering, or Equivalent with 10+ years of hands-on industry experience 
• Experience in architecture, design, development, deployment and support of enterprise systems and applications in a highly scalable and high performing environment involving web, server, and databases in cloud ecosystem
• Experience in designing and building rich user interfaces
• Experience in working with HTML5, CSS, AngularJS, Angular, ReactJS
• Experience in working with ServiceNow and Service Portal
• Experience in managing and driving software systems integration and delivery end to end through the SDLC - requirements, architecture, design, development, testing, deployment
• Experience in Jira, Confluence and SharePoint
• Experience in Office 360 suite - Excel, Visio and PowerPoint
• Experience in full stack development – web, server, databases in cloud environments
• 10+ years of experience in software and operations engineering with 5+ years of leadership experience
• 10+ years of experience in telecom domain, product, and services
• 7+ years of design and development in the OSS/BSS space around Order Management, provisioning and activation for Consumer portfolio
• environments
• Proven experience driving delivery in a multi-vendor, multi organizational environment across IT and Business, multiple time zones.
• Good communication skills, ability to thrive in a dynamic fast paced environment.

BONUS POINTS FOR:

• Telecom Provisioning Platform experience
• Telecom Inventory experience
• Order Orchestration experience
• Experience in creating a generic UI framework

#LI-SS1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice