Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Are you ready to make your mark?
About the Role:
While primarily remote, this role requires occasional visits to the office in Coimbra. We plan to open offices in Aveiro and Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork.
This is a hands-on technical leader responsible for delivery, code quality, and technical direction of a small team (~5 engineers). Requires strong C++ expertise and the ability to guide engineers working on complex VoIP and PBX systems.
What you will be doing:
- Lead Scrum activities: sprint planning, task breakdown, tracking
- Assign work and provide day-to-day technical guidance
- Own and enforce code review standards
- Write and refine user stories; improve team’s story quality
- Translate product requirements into engineering tasks
- Ensure maintainability and consistency of the codebase
- Act as escalation point for complex technical issues
What you will bring to the role:
- Strong C++ (C++17 minimum), hands-on coding
- Strong networking fundamentals (TCP/UDP)
- Experience leading or mentoring engineers
- Experience with multithreaded systems and debugging
- Ability to work effectively in large, complex codebases
- Ability to contribute to solution design and make pragmatic trade-offs
- Agile/Scrum experience with Jira/Atlassian tools
- Ability to break down ambiguous requirements into deliverable work
- Practical experience in VoIP or PBX systems
- VoIP protocols (SIP, RTP, etc.)
- Telephony/PBX systems: call routing, hunt groups, call park/pickup, feature interaction and state handling
- Boost (especially Boost.Asio)
- GitHub (PR workflows, reviews)
- AI-assisted development tools for coding, investigation, and code review
- Kubernetes / containerised environments
- FreeSWITCH
- Real-time / low-latency systems experience
- Performance tuning and system profiling
Diversity, Inclusion, and Equal Opportunity
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
Skills Required
- Strong C++ (C++17 minimum), hands-on coding
- Strong networking fundamentals (TCP/UDP)
- Experience leading or mentoring engineers
- Experience with multithreaded systems and debugging
- Ability to work effectively in large, complex codebases
- Ability to contribute to solution design and make pragmatic trade-offs
- Agile/Scrum experience with Jira/Atlassian tools
- Ability to break down ambiguous requirements into deliverable work
- Practical experience in VoIP or PBX systems (SIP, RTP, call routing, call park/pickup)
- Telephony/PBX systems: feature interaction, state handling, hunt groups
- Boost (especially Boost.Asio)
- GitHub (PR workflows, reviews)
- AI-assisted development tools for coding, investigation, and code review
- Kubernetes / containerised environments
- FreeSWITCH
- Real-time / low-latency systems experience
- Performance tuning and system profiling
What We Do
Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing “An Outstanding Customer Service Experience," Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2023, 2022 • CRN’s Cloud Computing Product of 2022, 2021 – Intermedia Unite
