Technical Lead - Adaptive Planning

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is looking for a highly driven Adaptive Planning IT Administrator for Genesys’ Workday Adaptive Planning system. The successful candidate will ensure the smooth operation of Genesys’ Adaptive Planning instances, manage system integrations, and provide technical support to our users.

In this role, you will work with the Planning Product Owner, business analysts, and key stakeholders to analyze current state needs and challenges, identify improvement and automation opportunities, design and implement planning system integrations, and participate in proof-of-concept efforts while enabling new product capabilities (out-of-the-box and custom).

Some details about what you’ll do:

· Manage the configuration and maintenance of Genesys’ Adaptive Planning instances

· Provide troubleshooting and technical support for end-users, addressing issues related to system performance, data accuracy, and application functionality

· Manage integrations between Adaptive Planning and other systems (Workday FINS, HCM) ensuring seamless data flow

· Administer user permissions and access controls ensuring appropriate use that aligns with business roles and IT systems governance

· Monitor system performance and health, implementing necessary enhancements to maintain optimal performance

· Maintain comprehensive documentation of system configurations, processes, and troubleshooting procedures

· Be a subject matter expert and train teammates/business personnel as needed. Create user guides to support effective use of adaptive planning tools and best practices

· Ensure systems comply with SOX/ITGC & SDLC standards in both development and support activities

· Support system testing (QA / SIT / UAT / E2E / Performance).

Requirements:

· 5+ years of experience in Planning (EPM/CPM) implementations such as Workday Adaptive Planning, Oracle EPBCS, Hyperion Planning or Anaplan

· Experience with Adaptive REST APIs, JavaScript. SQL

· Prior experience building/modifying staging tables, custom cloud loaders

· Workday Custom Cloud Data Source (CCDS) experience (building, testing transformation, and deploying).

· Experience with Workday Data Management, Adaptive integrations to/from different source systems (Workday Financials, HCM, etc)

· Clear understanding of Workday concepts related to Levels, Attributes, Dimensions, Sheets and Accounts

· Demonstrated capability to utilize best practices to support Workday Adaptive configurations across different models

· Ability to solve highly complex problems by working with cross-functional teams from IT and business across different regions

· Ability to quickly adapt to changes and manage deadline pressure, ambiguity, and change effectively

· Ability to handle multiple tasks and adapt to changing priorities

· Self-motivated and able to work on critical tasks independently and as a member of a team

· Strong communication and interpersonal skills.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.