About Us
DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 2,400 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.
Overview
The Hardware Deployment Team Specialist is responsible for imaging, configuring, delivering, and deploying both Mac and pc computers. Additionally, they provide high-quality technical support and customer service to end users, including VIP and executive-level personnel. This role provides hands-on support for desktop and mobile computing environments, ensuring the secure configuration, deployment, maintenance, and troubleshooting of IT equipment and software. The specialist manages service requests through a ticketing system and supports organizational IT initiatives and special projects.
Responsibilities
- Configure and install Dell laptops and Apple MacBook Pro computers at the NIH campus and Shady Grove offices. Responsible for the configuration and setup of all standard/third-party applications
- Follow relevant procedures to resolve tasks and fulfill requests within agreed-upon service level agreements (SLAs)
- Provide outstanding customer service both desk-side and using remote tools such as Bomgar, Microsoft Teams, and WebEx
- Ensure equipment is prepared and ready to be deployed to assignees based on the Hardware Deployment Team (TRP) calendar schedule
- Ensure compliance with all security and operational policies and procedures, including the United States Government Configuration Baseline
- Run diagnostic tests to isolate system problems and make recommendations for potential solutions for Operating System (OS) issues, MS Office software, and endpoint imaging solutions
- Respond to telephone calls, emails, and dispatched requests for technical support
- Familiarity with the following operating systems is preferred: mac OS 13 and above, Windows 10 and/or 11
- Perform IT deliveries and pickups to designated locations using the provided delivery vehicle
- Track and update the movement of all IT assets (laptops, desktops, printers, etc.) within the database and within time constraints
- Follow set policies and procedures to ensure proper handling of requests
Qualification
- Bachelor’s degree from an accredited institute in a relevant discipline (information systems, computer science, or engineering, etc.), or an Associate's degree with 2 years, or High School Diploma with 4 years of relevant experience.
- Professional experience troubleshooting Windows & Mac, supporting client configurations, and network access in an enterprise environment
- Experience with enterprise-level ticketing systems (such as ServiceNow, Remedy, etc.) and remote support tools (Bomgar, MS Teams, Cisco WebEx)
- Strong customer service skills
- Ability to express complex concepts in a clear, easy-to-understand manner with various levels of users and in face-to-face interactions, as well as in writing
- Experience with creating and managing Excel spreadsheets
- Valid driver's license and safe driving record. Ability to drive to multiple local sites and be comfortable driving different-sized vehicles. Ability to safely transport equipment between locations
- Must be able to obtain a Public Trust clearance
Desired Qualifications
- Experience supporting a hospital/clinical research laboratory environment
- Experience using ServiceNow for incident management, problem management, and request fulfillment
- One or more OS-related vendor certifications (Apple, Linux, Microsoft)
Basic Compensation: $51,000 - $57,000 yearly salary
The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.
Benefits
DLH Corp offers our employees an excellent benefits package, including Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short- and long-term disability, flexible spending accounts, parental leave, legal services, and more. We want our employees to save for their future; therefore, we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.
EEO
DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.
DLH is committed to maintaining a fair and authentic interview process
Skills Required
- Bachelor’s degree in information systems, computer science, engineering, or a related discipline; alternatively, an associate’s degree with 2 years of relevant experience or a high school diploma with 4 years of relevant experience.
- Professional experience troubleshooting Windows and Mac systems, supporting client configurations, and managing network access in an enterprise environment.
- Experience with enterprise-level ticketing systems such as ServiceNow or Remedy.
- Experience with remote support tools such as Bomgar, Microsoft Teams, or Cisco WebEx.
- Strong customer service skills.
- Ability to explain complex concepts clearly to users with varying technical abilities, both verbally and in writing.
- Experience creating and managing Microsoft Excel spreadsheets.
- Valid driver’s license and safe driving record; ability to drive to multiple local sites and transport IT equipment safely.
- Must be able to obtain a Public Trust clearance.
- Experience supporting a hospital or clinical research laboratory environment.
- Experience using ServiceNow for incident management, problem management, and request fulfillment.
- One or more operating-system vendor certifications from Apple, Linux, or Microsoft.
DLH Holdings Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DLH Holdings Corp. and has not been reviewed or approved by DLH Holdings Corp..
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Healthcare Strength — Health coverage includes multiple medical plan options with virtual care, dental and vision, plus HSAs with employer match, FSAs, and wellness incentives that can reduce premiums. Offerings also include a TRICARE Supplement and optional accident, critical illness, and hospital care coverage.
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Retirement Support — Retirement offerings include a 401(k) with employer matching alongside company‑paid basic life and AD&D and company‑provided short‑term disability, with optional long‑term disability. These components are presented as part of a comprehensive package available shortly after hire for eligible employees.
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Wellbeing & Lifestyle Benefits — Work‑life supports include PTO and role‑dependent flexibility for remote, hybrid, or on‑site arrangements. Learning and development programs with tuition, licensure, and certification support further expand lifestyle and growth benefits.
DLH Holdings Corp. Insights
What We Do
DLH solves health and national security challenges through digital transformation, science, research and development, and systems engineering. The Company’s experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike, leveraging digital transformation, artificial intelligence, advanced analytics, cloud-based applications, telehealth systems, and more. With over 3,200 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to public health to improve the lives of millions
