Technical Intern - Training and Enablement Intern

Company Description
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That's why many of the world's largest organizations trust Dynatrace® to modernize and automate cloud operations, release better software faster, and deliver unrivaled digital experiences.
Job Description
We are looking for an Education, Computer Science or Business student with junior or senior level standing to join us this summer on our Training & Enablement Team. This is a full-time, paid internship.
Responsibilities may include:

• Collaborate with the team on enablement initiatives
• Review, catalog, and tag learning materials.
• Review and test courses and lab instructions within virtual environments.
• Assist with educational materials refresh to new styles and marketing.
• Audio and video review and editing.
• Assist instructional design team with learning paths and course outlines.
• Create enablement content using various modalities such as authoring tools or learning management systems
• Facilitate enablement to various post-sales teams globally via live, interactive sessions
• Complete needs analysis for enablement projects to help identify gaps and strategize the best way to deliver targeted enablement for each post-sales role
• Report on various team initiatives to better understand enablement impact
• Audit existing enablement content and manage accuracy and updates

The Technical Intern will partner with enablement managers, instructional designers and content creators and will gain hands-on industry experience in the technical learning & development and SaaS fields simultaneously.
Qualifications
Required Qualifications:

• Education: Currently working towards a Bachelor's degree in Education, Computer Science, Business or a similar field of study
• Local to Detroit and able to come to the office on a hybrid work model.

Preferred Qualifications:

• Work experience: 0-1 Years
• Considering a career in Corporate Education or High-tech industry (non-technical/programming)
• Some familiarity with Microsoft office, Word, PowerPoint, Excel
• Some familiarity with adult learning principles
• Some familiarity with graphic design
• Interested in discovering more about learning and development within technology

• Desire to educate yourself on new technologies and industry trends
• Ability to work individually and in a team environment
• Strong communication, presentation and facilitation skills

Additional Information

• Hourly pay rate: $25/hour
• June 10th - August 16th
• Detroit, MI / Hybrid Work Model
• Fully Remote may be considered for the right candidate but location in Eastern Time Zone is preferred
• All your information will be kept confidential according to EEO guidelines.
  Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.
  Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.