This role is about:
As a Technical Integration Manager, you will oversee the full-cycle technical onboarding process for merchants, ensuring a seamless integration experience. This role requires a technically oriented professional who thrives in client-facing interactions, is eager to support merchants throughout the integration process, and can ensure client satisfaction by delivering clear, personalized assistance and solutions.
You will:
- Support merchants during API implementation, testing, and onboarding stages.
- Conduct onboarding meetings to analyze merchant needs and align them with payabl. solutions.
- Provide clear explanations of API documentation and guide clients through the integration process.
- Act as a liaison, maintaining open communication with clients to ensure satisfaction during the integration stage.
- Investigate technical issues, and decline reasons, and troubleshoot during onboarding.
- Test merchant cases to ensure smooth technical implementation.
- Assist with client details entry into internal databases accurately and efficiently.
- Offer general information and technical support on issues during the onboarding phase.
What we need:
- Prior experience in customer service, financial services, or a similar industry.
- Background in IT, banking, or finance-related fields.
- Middle level of computer proficiency and light technical knowledge, with a willingness to learn.
- Understanding of transaction flow, 3DS, and wallet payment methods is a plus.
- Strong written and verbal communication skills, with the ability to clearly document complex issues and steps to resolve them.
- Ability to multitask effectively with strong attention to detail.
- Experience using multiple systems/applications simultaneously.
- Experience in Client Success or as a Client Account Manager.
🚀 Hiring Process
1️⃣ First Interview: 30-minute introductory chat led by the Talent Acquisition Partner.
2️⃣ Second Interview: 1-hour deep-dive with the Head of Technical Operations to explore your experience and skills.
3️⃣ Final Interview: 1-hour session with the Head of Talent Acquisition for final alignment.
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What We Do
We are payabl., a paytech expert empowering merchants to take, make and manage payments globally.
Our full solution stack includes card acquiring, alternative payment methods, payment accounts and prepaid cards.
Welcome to payabl., where we take care of the payments, so you can take care of business.
#payments #paytech #fintech
