Technical Inside Sales Representative - Automation

Job Purpose

Provides direct contact for external and internal customers in the sale of instrumentation and controls, or specialty products, and works in conjunction with the Supply Management groups to ensure customer specifications for equipment are met. This position also assists in operational and administrative duties.

Responsibilities

Individual must be able to perform the essential duties with or without reasonable accommodation.

• Provide technical assistance and support for customers regarding technical specifications of products, and troubleshoot applications as needed.

• Able to size pneumatic and electric actuators for use on valves.

• Understand the customers’ business and determine customer requirements and expectations in order to recommend specific products and solutions.

• Enter and maintain purchase orders, customer orders, procurement match, and trade discounts as needed.

• Maintain various records and files, including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts.

• Maintain knowledge of current product pricing.

• Obtain price quotes from vendors and Supply Management Groups for resale to customers and provide price quotes for customers.

• Establish rapport and provide prompt responses to internal and external customers, vendors, and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).

• Maintain and approve quality standards.

• Set up the correct description of all inventory items.

• Add new inventory to the system as needed.

• Learn new procedures and product information as required.

• Maintain various records and files, including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts.

• Available to work scheduled and unscheduled overtime as requested (including on-call).

• Perform other duties or projects assigned.

• Take reasonable care for the safety and health of yourself and others.

• Report workplace hazards, injuries, or illnesses immediately. 

Qualifications

Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.

• An undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work.

• Strong knowledge of PVF products, reasoning, analytical, math and reading skills.

• Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing responsibility, to include demonstrated sales experience.

• Demonstrated competence in the use of computers and software applications.

• Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.

• Willingness and ability to travel within and outside the region regularly.

• Must have a current, valid driver’s license and acceptable record at all times. 

Additional Qualifications

• Must have the ability to provide documentation verifying legal work status.

• Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and respond to inquiries.

• Ability to understand and comply with MRC guidelines and expectations, including Code of Conduct and Conflict of Interest guidelines. 

Working Conditions

• For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.

• Reasonable accommodation may be made to enable individuals to perform essential functions.