ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.
In this role, you will work on end-to-end technical implementation of ZoomInfo products, ensuring alignment with customer goals and delivering high-quality solutions. You'll troubleshoot and resolve complex issues, drawing on sound judgment and technical expertise. A key part of the role involves developing and documenting best practices for implementation and client engagement. You’ll interact directly with clients through webinars and Q&A sessions, offering expert guidance and tailored solutions.
Shift : 7 PM IST to 4 AM IST / 8.30 PM IST to 5.30 PM IST(Adaptable to both shift on rotational basis)
What You’ll Do :- Technical Implementation: Complete the technical implementation of ZoomInfo products, providing advanced best practices and ensuring alignment with customer roles and objectives.
- Complex Issue Resolution: Troubleshoot and resolve complex problems where analysis may require reviewing a variety of factors. Exercise sound judgment within defined procedures and practices to determine appropriate action.
- Best Practices Development: Develop and document standard best practices for implementation and client engagement, sharing insights to improve overall service quality.
- Client Interaction: Engage with clients during webinars and Q&A sessions, providing expert insights and solutions to their queries.
- Mentorship: Mentor junior team members providing guidance and sharing expertise to foster their professional growth.
- Cross-functional Collaboration: Network with senior internal and external personnel to resolve issues and provide advanced support, leveraging expertise to enhance collaboration.
- Feedback Culture: Actively support a feedback culture, offering and seeking feedback to improve team performance and client satisfaction.
- Documentation: Document complex integration processes and client requirements accurately, ensuring clarity and consistency.
- Experience: 3 to 5 years of technical troubleshooting, or customer onboarding in the SaaS industry.
- It is an Individual contributor role
- Technical Acumen: Advanced understanding of ZoomInfo RevOS Platforms and product solutions and good Working knowledge with CRM products
- Certifications: Relevant certifications in CRM and Marketing Automation platforms are highly desirable.
- Problem-Solving Skills: Proven ability to troubleshoot and resolve complex technical issues independently.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
- Client Engagement: Demonstrated success working with a wide range of customers, particularly those with complex go-to-market strategies.
- Handles complex projects and technical challenges that require a high level of expertise and problem-solving skills.
- Customizes advanced integration solutions and addresses a wide range of client-specific needs.
- Exercises significant judgment in decision-making processes, considering various factors and potential impacts
- Operates with minimal supervision, receiving broad guidance and direction on goals and outcomes.
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About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
Skills Required
- 3 to 5 years technical troubleshooting or customer onboarding experience in the SaaS industry
- Advanced understanding of ZoomInfo RevOS Platforms and product solutions
- Working knowledge of CRM products
- Relevant certifications in CRM and Marketing Automation platforms
- Proven ability to troubleshoot and resolve complex technical issues independently
- Excellent verbal and written communication skills, able to convey technical concepts to non-technical audiences
- Demonstrated success engaging customers with complex go-to-market strategies
- Ability to operate with minimal supervision and exercise significant judgment
- Ability to work rotational IST shifts (7:00 PM–4:00 AM IST or 8:30 PM–5:30 AM IST)
ZoomInfo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ZoomInfo and has not been reviewed or approved by ZoomInfo.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, plus mental health, transgender healthcare, wellness programs, gym reimbursement, and notable fertility assistance. Healthcare options are often described as competitive and a prominent strength of the total rewards.
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Parental & Family Support — Programs include generous parental leave, childcare assistance, Care.com access, and substantial adoption and surrogacy support. Family-forming benefits and leave policies indicate robust support for different life stages.
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Leave & Time Off Breadth — Salaried employees receive unlimited time off alongside paid holidays, flexible time off, wellness days, and bereavement leave. Unlimited PTO is described as genuinely usable in some roles and a meaningful component of the package.
ZoomInfo Insights
What We Do
ZoomInfo is the go-to-market (GTM) platform for businesses development and revenue growth. Powered by real-time data and insights, our unified engagement platform helps sales and marketing teams find, acquire, and grow customers.
Why Work With Us
ZoomInfo is where the world’s brightest minds in Data and Go-To-Market come together to do their best work. We’re a founder-led organization that recognizes your success with 2x the career mobility of our SaaS peers. Being action-oriented, resourceful, and resilient will not only help you fit in, it will help you thrive.
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