The Technical Implementations Lead will actively engage with customers and collaborate with key internal teams (e.g., core development, product management, solution architecture, support) to drive improvements in the performance, scalability, durability, and security of custom solutions. In this role, you will support the professional services team and oversee technical solution delivery for a range of Smile Digital Health customers.
Responsibilities:
- Collaborate with customers to support their implementation projects within the scope of Smile Digital Health’s products and services. This includes configuring the Smile platform, scripting, troubleshooting, designing technical solutions, and providing architectural guidance.
- Develop expertise in Smile’s core technologies and standards, such as HL7, FHIR, OpenID Connect, Kubernetes, Java, JavaScript, JSON, and XML, while working closely with other subject matter experts as needed.
- Effectively manage priorities by balancing concurrent projects and escalating requests to leadership when necessary.
- Stay current with industry trends and best practices to help guide our clients’ initiatives and ensure they’re aligned with the latest advancements.
- Collaborate regularly with Smile Digital Health’s customer-facing teams (Implementations, Service, Account Managers) to drive the profitability of professional services engagements.
- Serve as a resource for technical support analysts, assisting in their development and troubleshooting processes.
- Participate in the on-call support rotation for after-hours assistance as needed.
- Support the development and evaluation of RFIs and RFPs to help secure new business.
- Ensure accurate and timely reporting of all working hours in NetSuite, maximizing billable time and fully utilizing the project management features in NetSuite.
Requirements:
- 5+ years of professional experience in Java and JavaScript development.
- Proven expertise in Spring, REST, SQL, and Git.
- 3+ years of experience in designing, developing, and delivering software solutions independently and as part of a collaborative team.
- Strong interpersonal skills with a demonstrated ability to work effectively with clients and team.
- Excellent analytical and problem-solving abilities with a keen ability to recognize issues and provide effective solutions.
- Highly organized and adaptable in prioritizing tasks; success in this role requires comfort in managing a broad range of high-level issues rather than a specific task list.
- Exceptional communication skills, both written and oral – confident in leading meetings, documenting ideas, and persuading others.
Preferred requirements:
- Knowledge in healthcare open standards (one or many): HL7 v2, FHIR, CCDA
- Experience with Kafka, ActiveMQ or other MQ systems, MongoDB, and Docker, and Kubernetes.
- Experience in Python and JavaScript.
- Healthcare system experience.
- Experience with cloud development (AWS, Azure, etc.).
- Experience with Agile, Scrum, Waterfall and iterative methodologies.
- Successful completion of an undergraduate degree in Health Informatics, Computer Science, Engineering or related fields.
What We Do
Smile Digital Health (doing business as Smile CDR Inc.) specializes in delivering fast, secure, compliant data infrastructures as a service to enable and empower interconnectivity for data-intensive sectors such as healthcare. We are a solutions platform helping organizations like governments, researchers, health systems, healthcare providers, and app developers build connected health solutions and products by leveraging our core expertise in health data and HL7 FHIR.
Our flagship product, Smile CDR, is the world’s first FHIR-based clinical data repository (CDR) as a service. Smile CDR is a high performance and secure solution built on the principles of Privacy by Design. Flexibility is a hallmark of the service as it can be hosted in the cloud or on-premises depending on your needs. The design was strongly influenced by real-world experience in both the jurisdictional and organizational setting. Smile CDR provides a rich set of features and capabilities including:
-Multiple FHIR versions
-FHIR Profiles
-Full text indexing of clinical records
-Type ahead search functionality
-FHIR, HL7v2 and custom ETL for data input
-Federated identity and identity provider functionality
-International character locale support
-Terminology services
-Auditing
-Smart on FHIR support
-Rapid deployment
-Extensive administrative tooling
Leveraging more than 40 years of experience in building enterprise-class systems, our team includes experts in building integrated healthcare systems including FHIR-based solutions such as HAPI, e-prescriptions and other e-health solutions. We were motivated by the need to improve upon existing options for sharing health data within and across organizations.
Smile CDR is the maintainer of HAPI FHIR, the prevailing open source reference implementation of FHIR worldwide
