At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale – across more than 60 countries.
Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.
We’re looking for a Technical Implementation Specialist to guide customers through onboarding, assist with technical integration, provide ongoing support, and drive automation initiatives. This role serves as a key technical liaison between Paymentology and its customers, ensuring effective communication, smooth onboarding, and the delivery of exceptional service throughout the customer lifecycle.
What you get to do:
- Lead customer setup and onboarding, including key and certificate exchange, configuration, and parameter gathering for both test and production environments
- Ensure smooth onboarding of customers onto Paymentology systems, adhering to security protocols and compliance requirements
- Identify opportunities for automation to streamline customer setup, integration, and support processes
- Define requirements for automation tools and workflows to enhance efficiency and scalability
- Offer technical expertise and guidance to address integration challenges and optimise system performance
- Conduct system configuration, customisation, and integration activities as needed
- Troubleshoot technical issues and recommend solutions to ensure system functionality and performance
- Serve as the primary technical point of contact for customers, facilitating clear and effective communication between Paymentology and its clients
- Assist customers in generating, transmitting, and deploying cryptographic keys in accordance with industry standards and best practices
- Manage key/certificate exchanges with customers, payment networks, and other involved parties, ensuring secure and compliant key management practices
- Develop and execute test plans to validate system functionality and performance
- Create and maintain project documentation, including requirements, design specifications, and implementation plans
- Train new team members on customer onboarding procedures, technical support protocols, and best practices
Requirements
What it takes to succeed:
- Knowledge of database management systems
- Knowledge of IT security principles, practices, and protocols
- Knowledge of AWS services
- Proficiency in troubleshooting technical issues related to software, hardware, and network systems
- Knowledge of key technologies and platforms relevant to digital payments, such as cloud computing, SaaS, networking protocols, and security principles
- Understanding of key management and certificate management practices
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Customer-centric mindset with excellent problem-solving and decision-making abilities
- Excellent written and verbal communication skills in English
Education and Experience
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- Minimum 2 years of experience in technical project management
- Experience managing complex projects with multiple stakeholders and cross-functional teams
What you can look forward to:
At Paymentology, it’s not just about building great payment technology, it’s about building a company where people feel they belong and their work matters. You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do. Whether you’re working across time zones or getting involved in initiatives that support local communities, you’ll find real purpose in your work – and the freedom to grow in a supportive, forward-thinking environment.
Top Skills
What We Do
Paymentology is the leading next-gen cloud-native global issuer-processor. We provide digital banks, retail banks, fintechs and telcos the technology, team and experience to easily issue and process any type of physical or virtual card; debit, prepaid, credit and more. Anywhere in the world, rapidly and at scale.
Our superior multi-cloud platform offering both shared and dedicated processing instances, vast global presence, and richer real-time data set us apart as the leader in payments. Our payments experts bring deep, local market knowledge on the ground in 60 countries, across 14 time zones, guaranteeing 24/7 support.
We are deeply committed to increasing financial inclusion worldwide,
and to making a positive impact in the communities in which we operate
