About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Position works in high call volume Service Desk environment supporting NCR's small and medium sized customers and their analysts in providing problem resolution for NCR products and services.
Provide technical phone and email support on industry-specific products, systems and numerous software products; Provide accurate and creative solutions to user problems to maximize product or system availability.
Responsible for ensuring the customer's entitlement of services adhere to contract SLAs and the way faults are addressed results in high customer satisfaction ratings; Remotely deliver solutions, work through others to dispatch service personnel; Work directly with the customer to understand and/or escalate the problem to the next level.
Call and incident management. Calls are made and received via Genesys Cloud contact center system. Incidents are managed via the ServiceNow / JIRA ticketing systema. Incidents include the following:
- Diagnosis
- Steps for troubleshooting
- Tools used for troubleshooting
- Next steps for troubleshooting
- Escalations, why and what group
- Root Cause Resolution
Able to follow through on open cases involving customer inquiries/complaints. Knowledge in troubleshooting hardware/software issues to determine root cause.
Use order system to acquire replacement parts for the customer (when necessary).
Follow standardized departmental policy and procedures for diagnostics, troubleshooting and problem solving under the direction of senior staff.
Integrate established disciplinary knowledge within own specialty area with basic understanding of related disciplines and industry practices.
Gather information from a wide range of sources to resolve problems with unknown solutions including:
- Internal technical groups
- External technical resources
- Third party vendor
Basic Qualifications
- Associates or Bachelors degree in IT or equivalent experience in a related field required
- Able to work 11 am - 8 pm EST shift
- Must already have or be able to obtain Public Trust Clearance to be eligible
- Minimum of 2 years Help Desk or related IT experience
- Understanding of Windows 10, Windows 11 Microsoft 365
- Understanding LAN and WAN terminology, IP protocols, Ports, VPN connections, Active Directory
- Understanding of Knowledge Base Systems such as QuickBase and Confluence
- Understanding of ticket systems such as ServiceNow, Remedy, or JIRA
- Understanding of hardware troubleshooting including retail peripheral devices such as printers, scanners, scales
- Excellent communication skills both written and verbal
- Fluent in the use of the English language
- Strong interpersonal skills
- Attention to detail
- Have a strong desire for quality
- Sense of urgency
- Ability to multi-task
- Ability to work flexible schedule (evenings/weekends)
Preferred Qualifications
- POS deployment
- Computer Information Systems, Network+, Security+, Microsoft or Cisco certification
Salary Range:
$65,100.00 - $97,700.00Offers of employment are conditional upon passage of screening criteria applicable to the job.
Full time employee benefits include:
Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
Skills Required
- Associates or Bachelors degree in IT or equivalent experience
- Able to work 11 am - 8 pm EST shift
- Must already have or be able to obtain Public Trust Clearance
- Minimum of 2 years Help Desk or related IT experience
- Understanding of Windows 10, Windows 11, Microsoft 365
- Understanding LAN and WAN terminology, IP protocols, Ports, VPN connections, Active Directory
- Understanding of Knowledge Base systems such as QuickBase and Confluence
- Understanding of ticket systems such as ServiceNow, Remedy, or JIRA
- Understanding of hardware troubleshooting including retail peripheral devices such as printers, scanners, scales
- Excellent written and verbal communication skills
- Fluent in the use of the English language
- Strong interpersonal skills
- Attention to detail
- Have a strong desire for quality
- Sense of urgency
- Ability to multi-task
- Ability to work flexible schedule (evenings/weekends)
- POS deployment experience
- Computer Information Systems, Network+, Security+, Microsoft or Cisco certification
NCR Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NCR Corporation and has not been reviewed or approved by NCR Corporation.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, and vision, alongside HSA/HRA funding and an employee assistance program. This breadth increases the perceived baseline value of the total rewards package even when pay satisfaction varies.
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Retirement Support — Retirement support includes a 401(k) match structure and an employee stock purchase program with a stated discount. These elements provide longer-term wealth-building mechanisms beyond base salary.
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Leave & Time Off Breadth — Time-off provisions include paid vacation, holidays (including floating days), sick time, and defined maternity and paternity leave. This breadth can improve the overall rewards experience for those who can fully utilize the leave policies.
NCR Corporation Insights
What We Do
Shaping the future for 135 years, NCR is the world’s enterprise technology leader for restaurants, retailers and banks. The #1 global POS software provider for retail and hospitality, and the #1 provider of multi-vendor ATM software, we create software, hardware and services that run the enterprise from back office to the front end and everything in between for our clients.
