The Role
The Technical Implementation Manager will oversee technical onboarding, improve processes, collaborate across teams, and document customer interactions.
Summary Generated by Built In
ABOUT THE ROLE
Second Front Systems (2F) is seeking an ambitious and visionary Technical Implementation Manager to join our mission-driven team. We are a dynamic, fast-growing entrepreneurial company at the intersection of cutting-edge technology and national security, committed to delivering transformative solutions that empower our nation’s defenders. This is an opportunity to play a pivotal role in shaping the future of a company that is redefining the way software is delivered and secured in the defense sector.
At 2F, we thrive on innovation and purpose, combining a startup’s agility with a clear mission to support national security. You will be at the forefront of driving the Technical Implementation strategy behind the deployment and scaling of our revolutionary Game Warden platform—an industry-leading tool that is accelerating the secure adoption of mission-critical SaaS solutions for the U.S. government. If you’re ready to contribute to a team that values ingenuity, collaboration, and impact, we want to hear from you
Note: This position requires U.S. citizenship due to government contract requirements.
What You’ll Do
- Own the post-sale transition from Sales to Technical Onboarding—facilitating engagement with Engineering while ensuring knowledge transfer and strong customer relationships.
- Collaborate across Sales, Product, Engineering, and Customer Success to design, implement, and improve onboarding processes.
- Translate complex customer requirements into system/process designs and ensure alignment with technical architecture.
- Maintain accurate documentation throughout the onboarding journey, including status tracking, project updates, and internal knowledge sharing.
Skills You’ll Bring to Our Team
- Proven experience in technical onboarding and communicating with highly technical stakeholders.
- Strong project management skills with sharp attention to detail.
- Comfortable working cross-functionally across Sales, Engineering, and Customer Success.
- Analytical problem-solver with excellent communication and interpersonal skills.
- Proficient in process optimization and tools like Salesforce, Confluence, Git, and help desk platforms.
- Familiarity with cybersecurity concepts and best practices.
- Adaptable and organized in a fast-paced, dynamic environment.
Preferred Qualifications
- 2–4 years of experience in a customer-facing onboarding, implementation, or solutions role within a SaaS or cybersecurity-focused organization.
- Familiarity with federal or defense sector customers, including understanding of compliance frameworks (e.g., FedRAMP, IL5, CMMC).
- Working knowledge of API integrations, cloud infrastructure (AWS, Azure), or DevSecOps workflows.
- Experience documenting technical processes in knowledge bases (e.g., Confluence, Notion) for both internal and customer-facing use.
- Certification in customer success, project management (e.g., CSM, PMP), or cybersecurity (e.g., Security+, CISSP) is a plusStrong presentation skills and ability to tailor messaging for both technical and non-technical audiences.
- Strong presentation skills and ability to tailor messaging for both technical and non-technical audiences.
- Have a strong interest in matters of national security.
Perks & Benefits
This role is full time. As a public benefit corporation, we’re a team of purpose-driven trailblazers transforming the future of U.S. national security. We hire the best to do their best and, as such, we are committed to providing the perks and benefits you need to be successful—both in- and outside the workplace.
We offer you:
Competitive Salary
100% Healthcare, vision and dental coverage
401(k) + 3% company contribution
Wellness perks (Fitness classes, mental health resources)
Equity incentive plan
Tech + office supplies stipend
Annual professional development stipend
Flexible paid time off + federal holidays off
Parental leave
Work from anywhere
Referral Bonus
Visit our careers page to learn more.
Please note that all official communications will come from @secondfront.com email addresses. If you are contacted by anyone claiming to represent Second Front and are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected].
If you believe you are the target of a scam in the US, please report it to the Federal Trade Commission at: https://reportfraud.ftc.gov/#/. In Europe, please contact the European Anti-Fraud Office at: https://anti-fraud.ec.europa.eu/olaf-and-you/report-fraud_en
WHO WE ARE
At Second Front Systems (2F), we equip defense and national security professionals for long-term, continuous competition for access to emerging technologies. Founded by two former U.S. Marines with firsthand experience of the dangers outdated technology poses in combat, our team is dedicated to fast-tracking government access to disruptive, commercially-proven technology for U.S. national security missions.
Our Game Warden product, a fully managed and compliant DevSecOps platform, accelerates the process for accrediting software as a service (SaaS) applications for government use.
Learn how 2F can help you make an impact on national security missions at www.secondfront.com
ONE LAST THING…
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Are you ready to join our team?
To apply, click the “Apply for This Job” button at the top or bottom of this page and complete the application form.
This position will remain open until filled, and applications will be reviewed on a rolling basis.
STATE NOTICES
Colorado:
In accordance with Colorado law, applicants may redact their date of birth, dates of attendance, and dates of graduation from any uploaded documents.
Maryland:
UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH EXAMINATION OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Top Skills
AWS
Azure
Confluence
Git
Salesforce
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
At Second Front Systems, we build software that accelerates delivery of emerging commercial technologies to U.S. warfighters. By harnessing insights and methodologies from the private sector and aligning them with government priorities and processes, we enable defense and national security professionals to effectively engage in long-term, continuous competition for access to emerging technologies.
Gallery
