Job Description:
The Technical Lead / Solution Architect will develop strategies to implement Qualtrics platforms and specific product features — both technically and strategically to maximize the value of the investment.
They develop the plan for software system blueprints, integrations, or platforms that meet business goals, ensuring the solution is feasible, scalable, secure, and cost-effective.
Focuses on problem-solving and data strategy, using technical expertise to activate and enhance client programs and drive measurable business outcomes.
Supports delivery teams to ensure deliverables align with client expectations and goals, and provides comprehensive knowledge transfer and training to client teams for long-term program ownership.
Directs the end-to-end setup and migration of client programs, ensuring projects meet established scopes, timelines, and quality standards using methodologies like Agile or Kanban.
Core Responsibilities
Solution Design & Architecture
Understand a client’s business goals and translate them into scalable Qualtrics solutions.
Manages complex data integration, such as seamlessly connecting Qualtrics data with platforms like Salesforce to create a unified customer view.
Design survey architectures, data models, workflows, and integrations that align with client objectives.
Ensure solutions are efficient, maintainable, and follow best practices.
Technical Implementation
Lead enterprise-level implementations of SaaS platforms (e.g., Qualtrics).
Translate complex technical concepts into clear, actionable insights.
Collaborate with cross-functional teams to align technology, people, and processes.
Configure the Qualtrics platform — surveys, dashboards, distributions, automations, and embedded data logic.
Build integrations between Qualtrics and other systems (e.g., Salesforce, SAP, Slack, CRM, HRIS tools, or data warehouses) via APIs and web services.
Write custom scripts (e.g., JavaScript for survey customization or Python for automation).
Client Consultation & Stakeholder Management
Work directly with clients to gather requirements and present technical solutions.
Collaborate with project managers, engineers, and business analysts to ensure successful project delivery.
Educate clients on Qualtrics capabilities and best practices.
Drive strategic planning and execution across multiple projects.
Maintain rigorous attention to detail and ensure timely follow-ups.
Manage competing priorities with precision and accountability.
Practice active listening and communicate with clarity and empathy.
Navigate difficult conversations with professionalism and confidence.
Maintain a positive tone and build trust with stakeholders.
Quality Assurance & Optimization
Test and validate survey logic, data flows, and integrations before go-live.
Troubleshoot complex platform issues and optimize performance.
Recommend improvements to enhance user experience or reporting accuracy.
Evaluate Feasibility
Assess whether proposed solutions fit within budget, time, and technical constraints.
Identify potential risks and recommend mitigations.
Enablement & Training
Train clients and internal teams on using Qualtrics effectively.
Create documentation, architecture diagrams, and configuration guides.
Customer Experience & Service Orientation
Champion the customer’s needs and advocate for their success.
Own the customer experience end-to-end, ensuring satisfaction and long-term value.
Demonstrate empathy, follow-through, and a proactive approach to problem-solving.
Take personal accountability for outcomes and team success.
Qualifications
10+ years in leading complex technical programs, ideally in a services company or SaaS environment.
BA / BS in in Experience Design, Engineering, Information Systems, or equivalent experience (preferred)
Technical Skills:
Proficiency in Qualtrics CoreXM, CustomerXM, EmployeeXM, or BrandXM modules preferred
Experience with APIs, JavaScript, HTML, CSS, and possibly SQL or Python
Setup automated workflows within Qualtrics to trigger aligned actions across the tech stack
Familiarity with data integrations (AEP, Salesforce), automation (event triggers), and analytics tools (like Tableau or Power BI)
Business & Soft Skills:
Strong communication — able to explain technical details to non-technical stakeholders.
Strategic thinking — aligning technology with business outcomes.
Project management and client relationship skills.
Experience with Qualtrics or similar survey platforms in enterprise implementations.
The annual salary range for this position is $113,000-$160,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.
Benefits available with this position include:
• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.
Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.
To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.
At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.
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Location:
New YorkBrand:
UgamTime Type:
Full timeContract Type:
PermanentDentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [email protected] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.
Top Skills
What We Do
Dentsu Creative is a global creative agency network designed to unlock exponential growth for clients. We use Transformative Creativity as a differentiating, driving force to bring our capabilities together to positively impact people, business and society. Established in 2022, Dentsu Creative is integrated with dentsu’s Media and CXM businesses in over 145 countries and regions, to offer Integrated Growth Solutions.
