MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.
Job DescriptionThe Technical Helpdesk Engineer will work with a team of helpdesk engineers to accept enquiries, provide guidance and technical instructions to the approved retailer network, independent repairers. In addition, the Technical Helpdesk Engineer will:
- record data into the computer system
- provide vehicle and concern detail about cases
- identify and report on vehicle case histories, trends, and analysis
- deal with and respond to telephone calls and emails
Our ideal Technical Helpdesk Engineer will have a minimum of over 2 years’ technical experience to Senior or Master Technician level or equivalent, within a franchised dealership. Alternatively, we would consider someone with great automotive service skills. The Technical Helpdesk Engineer will join us with thorough knowledge of all aspects of modern vehicle systems and repair processes and will:
- be an automotive professional
- have excellent automotive knowledge
- have worked within a high-performance, collaborative, constructive peer group
- be able to describe and understand complex technical issues clearly
- be confident in technical concern resolution
- be able to build strong working relationships and have the requisite communication skills and drive to deliver requirements
- have qualification of City and Guilds or NVQ L3
- have a HV qualification (IMI3 or higher)
- be PC Literate
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
In joining MSX, you can enjoy:
- up to £42,500 per year per year (depending on experience)
- 25-days annual leave per year
- Paid business expenses
- Cashback Health Care Scheme
- Car salary exchange scheme
- Potential to progress within the company, with global opportunities updated regularly
Working pattern and location
- 40 hours per week
- Monday – Friday
- Location: Daventry office based (home office 1 day/week)
- Permanent contract
You can learn more about MSX International on our website: MSX International - MSXI
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Skills Required
- Over 2 years of technical experience at Senior or Master Technician level or equivalent within a franchised dealership
- Automotive professional experience
- Excellent automotive knowledge
- Experience working within a high-performance, collaborative, constructive peer group
- Ability to clearly describe and understand complex technical issues
- Confidence in technical concern resolution
- Ability to build strong working relationships and communicate effectively
- City and Guilds or NVQ Level 3 qualification
- HV qualification at IMI3 or higher
- PC literacy
MSX International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MSX International and has not been reviewed or approved by MSX International.
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Affordable Benefits — Health insurance is at times characterized as affordable, including "fantastic and affordable health insurance" and statements that "benefits were good." In some contexts, the overall benefits value is seen as decent for the role.
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Leave & Time Off Breadth — Paid time off breadth includes PTO alongside paid holidays and sick leave. This time‑away structure is occasionally highlighted as a supportive aspect of the package.
MSX International Insights
What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
