Technical & Functional SME - Power Platform & Sharepoint

The location prefrence for the role is New Delhi but can also be in Mumbai/Remote with hours of working 12:30 hrs – 21:00 hrs IST.

To provide both technical and functional expertise of the Power Platform, Sharepoint and D365 CE areas with focus on enhancing the performance, efficiency and capability of the Control Risks business.

This is a hands-on role and the holder will equally lead the development, design, implementation and support of Power Platform & Sharepoint solutions as well as optionally provide configuration and enhancements to Dynamics 365 CE

The role requires strong communication to non-technical audience and the holder needs to be able to work at a strategic level as well as have hands on tactical and operational skills to define work and trouble shoot / resolve issues in an effective way.

• Work closely with the Enterprise Applications Solution Architect and Technical Delivery Manager to design and deliver Power Platform and Sharepoint solutions including architecture and design decisions.

• Design and implement solutions using PowerApps (Canvas and Model Driven), Power Automate, Power BI, Microsoft Dataverse and Sharepoint.
• Establish and enforce Power Platform environment policies, Data Loss Prevention (DLP) rules (in conjunction with the Infosec team), and license optimization using the Center of Excellence (CoE) toolkit.
• Build complex, efficient Power Apps and automated workflows to streamline operations.
• Integrate Power Platform solutions with external data sources, including SharePoint, Azure SQL, REST APIs, and the Microsoft Dynamics 365 suite.
• Provide expert-level guidance, documentation, and best practices to developers (including citizen developers) and stakeholders.
• Manage Application Lifecycle Management (ALM) by configuring CI/CD pipelines for solution deployment across environments.
• Work with the Business Teams to understand opportunities / requirements, develop user stories in DevOps (or ITSM) and define product backlog.
• Inspire the business through demonstrations of the possibilities of Power Platform, Sharepoint and their wider capabilities / integration to meet Control Risks needs and strategic ambitions.
• Explore the functionality of AI tools including Co Pilot, use cases within Control Risks and advise on the approach and implementation.
• Advise customers on best practices for Power Platform & Sharepoint processes, user interface and architecture.
• Develop functional designs, test plans and scripts where applicable.
• Develop and deliver the configuration/customisation/integration/enhancements to the solutions as necessary.
• Prepare and represent Power Platform and Sharepoint changes at CAB.
• Work with other teams on ad hoc projects as a SME utilisation resource from the Enterprise Apps team to complete project tasks on time and within budget.
• Provide technical support for D365 CE solutions focusing on Sales, Project Operations, Customer Service and Omni channel.
• Drive innovation and developing solutions that improve the efficiency and capability of Power Platform and D365 CE users.
• Assist in the platform releases (upgrades) with regression testing and work with the business to arrange functional tests.
• Provide Go-live/ Hypercare support where relevant.
• Resolve tickets and issues raised by Business Teams in accordance with internal service levels, processes, and procedures (L3/L4 Support).
• Implement product best practices based on Microsoft Dynamics standards and supported configurations.
• Help and provide guidance with training SMEs in areas specific to their BAU activities.
• Work with the business SME’s, help with knowledge, answer questions, drive a knowledge base.
• Data migration: Assist with the facilitation of data sets for ETL activities and work with the business teams.

• 5+ years of development and extensions using the Power Platform: Canvas driven Apps, Model driven Apps, Flow, Power Virtual Agent, Dataverse & Sharepoint based solutions
• Desirable: 3+ years of experience configuring and implementing Dynamics 365 CE, including technical development skills (customisation, extension and integration)
• Bachelor’s degree and 5+ years relevant work experience
• Proven experience in business analysis with organisations of various size and complexity is an advantage
• Excellent problem-solving and analytical skills
• Business process mapping and optimisation: experience leading ongoing reviews of business processes and developing optimisation strategies
• Good interpersonal skills, possessing the confidence to build relationships with all levels of stakeholder
• Must have in depth knowledge of Microsoft Power Platform and Sharepoint. This includes deep knowledge of Power Apps (Canvas & Model-driven), Power Automate, Dataverse, Power BI
• Good understanding of Dataverse security models, ALM, and governance practices
• Good grasp of new / emerging technology trends – experience of Co Pilot for Power Platform, Power Virtual Agents (Copilot Studio) or AI Builder will be a significant advantage
• Background in .NET or C# development is desirable
• Any experience on D365-CE is an advantage!
• Problem Solving
• Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider team(s)
• Innovation & Creativity
• Reviews and looks for efficiencies in ways of working; Constantly seeks innovative ways to improve services we offer to our clients.
• Shows initiative in work, contributing new solutions or new ways of doing things
• Applied Thinking/Decision Making
• Be prepared to make decisions and effective implementation of those decisions
• Translates decisions into effective actions and implementation
• Acts decisively and make difficult decisions even if unpopular
• Results Oriented
• Delivers on personal objectives to deliver to strategic and department plans – Focuses on delivery, strives to exceed expectations
• Shows drive and determination to achieve high standards
• Driving profit/margin improvement.
• Suggests and makes improvements and efficiencies to manage costs and improve margins.
• Understands need to work within project scope including price.
• Communication, planning work and influencing.
• Communicates clearly and concisely using language appropriate to audience.
• Displays sensitivity to develop constructive relationships with others.
• Plans and organises workload of own and others, suggests priorities as necessary.