Technical Expert

Job Summary

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Focus of the Role
The Technical Expert is responsible for ensuring the reliability, security, and operational excellence of data centre facilities and associated network infrastructure. Mature and work independently with strong coordination skills to manage critical operations, security uplift initiatives, and cross‑functional collaboration. The position also requires coordination among team for alignment with international security standards such as ISO 27001 and Telstra’s security expectations, while maintaining service levels and operational resilience

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Other exciting applicable country-specific benefits to be shared as you progress.

What You’ll Do

Operations & Reliability

• Supervise 7x24 Hong Kong data centre operation team and oversee day‑to‑day technical operations for Hong Kong data centre sites, ensuring compliance with SLAs and uptime targets.
• Coordinate troubleshooting for cross‑connects and other connectivity issues impacting service delivery.
• Proactively involve in assigned works
• Be pilot on system change , process change, align with standard , continuous improvement
• Support preventive and corrective maintenance, root‑cause analysis, and continuous improvement initiatives.

Security & Compliance

• Virtually coordinate security uplift projects for Telstra across international network sites, ensuring alignment with Telstra’s expected security standards.
• Ad hoc Project coordination / management
• Implement and maintain physical and logical security protocols, including access control, CCTV, visitor management, and vulnerability mitigation.
• Ensure compliance with frameworks such as ISO 27001, PCI DSS, and Telstra’s internal security requirements.

Coordination & Stakeholder Engagement

• Act as a liaison with the wider team and external partners to ensure seamless execution of projects and operational tasks.
• Align all activities with agreed SLAs and Telstra’s security benchmarks.
• Provide clear communication and reporting to stakeholders on progress, risks, and performance metrics.
• Working across team – Network Operational Center, customer services
• Virtual reports to senior management

Shift Coverage

• Only at special scenario, support participation in 7×24 shift coverage to maintain operational continuity and rapid incident response.

About You

• Good written and speaking communication in English, Cantonese and Mandarin
• Team player

Data Centre Operation

• 5 year’s experience in data centre operational works  
• Holder of Certified Data Centre Professional is preferred

Security Knowledge

• Comprehensive understanding of physical security measures and threat mitigation relevant to data centre environments.
• Ability to implement security standard to wider team.
• Familiarity with physical security frameworks such as ISO 27001, PCI DSS

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment.