We are searching for our talent pool Technical Experts Level 3 for our Autostore business unit in the DACH region.
Planned hiring is in Q2 2026.
The Technical Expert is highly motivated to work in a startup environment and is open for a wide range of tasks to support the growth of the overall team.
He will participate and support in specification phases, improve Kardex processes and templates, participate in defining strategies for realization, do the commissioning of IT systems/hardware and the AutoStore und support the Project Manager during the installation.
The Technical Expert as technician supports the AutoStore systems at the customer's site if needed. He configures the individual components and supervises the initial storage of the containers. He trains the service personnel as well as the customer's operators. He is available to the customer or the service people if support is needed.
Your tasks
Provide 3rd‑level technical support for local service technicians on AutoStore systems, both on site and remotely, including troubleshooting and fault resolution.
Train local technicians in maintenance, software updates, troubleshooting methods, and effective use of the AS‑CRM, while maintaining and updating training manuals.
Support the installation, commissioning, configuration, and testing of AutoStore systems to ensure on‑time, to‑specification project delivery.
Conduct go‑live activities, performance and acceptance tests, and deliver customer training for operators and service personnel.
Assist customers and service teams in analysing and resolving system malfunctions, while ensuring a clean, safe work environment and supporting the start‑up of the new organisation.
Your profile
Completed training in an electrotechnical profession (e.g., electrician, mechatronics technician), with knowledge of safety regulations would be preferred; AutoStore/PLC experience are advantageous.
Profund professional experience in site or project management of automation systems, with a track record of successfully delivered projects.
Strong communication skills with fluent English and solid language skills in German as well as the ability to work effectively in construction‑like project environments.
Competence in using AutoCAD, MS Office and similar software tools to support technical and project-related tasks.
Willingness to travel as required for project and customer support activities across mainly the DACH region and from time to time EMEA
What we offer
Joining Kardex AutoStore means becoming part of a global leader in technology and innovation. We offer a competitive rewards package and plenty of opportunities to grow your skills and advance your career.
For this role we provide a company car, also for private usage.
As our presence expands, so will your opportunities for professional development and long-term influence.
Ready to shape the future with us?
Skills Required
- Completed training in an electrotechnical profession (e.g., electrician, mechatronics technician) with knowledge of safety regulations.
- Profound professional experience in site or project management of automation systems with a track record of successfully delivered projects.
- Fluent English and solid German language skills.
- Competence in using AutoCAD, MS Office and similar software tools.
- Willingness to travel for project and customer support activities across the DACH region.
- AutoStore and PLC experience.
- Experience training local technicians and customers and providing on-site and remote technical support.
What We Do
Kardex is a global industry partner for intralogistics solutions and a leading provider of automated storage solutions and material handling systems. Kardex consists of two entrepreneurially managed divisions, Kardex Remstar and Kardex Mlog. Kardex Remstar develops, manufactures, and maintains dynamic storage and retrieval systems, while Kardex Mlog offers integrated material handling systems and automated high-bay warehouses. Kardex also acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions. Kardex Remstar, Kardex Mlog, and Kardex AutoStore are partners to their customers throughout the entire life cycle of a product or solution, starting with the assessment of customer requirements, through planning, realization, and maintenance of customer-specific systems, to ensuring high availability and low life cycle costs by means of customer-oriented life cycle management. The Group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.
