HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts
Who You Are:
You are a highly capable, customer-focused, technically advanced professional who excels at supporting more complex trial customers and driving strong revenue outcomes. You operate with a deeper understanding of SaaS platforms, CRM systems, marketing automation, and digital business workflows, allowing you to connect platform functionality directly to customer business needs and outcomes.
As a P2 – Delta specialist, you are trusted to engage with more technically sophisticated customers and higher-value opportunities. You bring strong business acumen, enabling you to understand customer goals, identify growth opportunities, and articulate the business impact of HighLevel solutions.
You consistently exceed baseline performance expectations through disciplined execution, advanced platform knowledge, and ownership of your pipeline. You are comfortable operating with greater autonomy, managing follow-up and nurture efforts independently while maintaining high engagement and conversion standards.
You collaborate effectively with peers and cross-functional partners, and you contribute to raising technical competency and execution quality across the Trial Experience team.
What You’ll Be Doing:
50%+ engagement rate across assigned leads
65%+ trial-to-paid conversion rate
A higher monthly MRR target compared to standard P2 roles
Leverage multiple communication channels (Zoom, phone, SMS, email, ticketed support) to deliver a seamless and high-touch trial experience.
Provide advanced technical support and solutioning across CRM configuration, automation workflows, social media tools, funnels/websites, SEO, and integrations (Zapier, Make).
Translate platform features into clear business value, efficiency gains, and revenue impact for customers.
Exercise sound judgment and creativity in implementing solutions that consistently meet or exceed KPIs.
Identify opportunities to convert support or engagement interactions into closing opportunities.
Collaborate with peers and mentors to share best practices and support overall team performance.
Other duties may be assigned and/or modified as business needs dictate.
Deeply understand the needs of more technically advanced and higher-potential trial customers, delivering tailored solutions that align platform capabilities with business goals.
Conduct advanced consultative trial engagements via Zoom, focusing on solution alignment, value articulation, and conversion outcomes.
Manage a higher-value pipeline of trial customers through proactive outreach, consistent follow-up, and disciplined pipeline management.
Own and execute your trial nurture and follow-up strategy across channels, ensuring timely engagement and progression toward conversion.
Maintain elevated performance expectations, including:
What You’ll Bring:
2+ years of HighLevel-related experience, or equivalent SaaS/Technical Specialist experience.
Bachelor’s Degree strongly preferred, or equivalent practical experience.
Proven track record of consistently meeting/exceeding sales quotas (95–100% or more for at least 6 consecutive months).
Advanced knowledge of HighLevel, CRM systems, marketing automation, social media management, funnel/website building, SEO, and integrations (Zapier, Make).
Advanced proficiency with Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn, and other platforms.
Strong grasp of the competitive SaaS landscape and ability to position HighLevel against competitors effectively.
Demonstrated ability to translate technical concepts for non-technical audiences while delivering measurable business outcomes.
Leadership skills with ability to influence, mentor, and collaborate across functions.
Strong organizational skills, time management, and follow-through.
Excellent communication, both written and verbal; ability to vary style to meet audience needs.
A sense of urgency, ownership, and adaptability in high-growth, high-performance environments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience/Education/Certifications Required:EEO Statement:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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Skills Required
- 2+ years of HighLevel-related experience or equivalent SaaS/Technical Specialist experience
- Bachelor's degree or equivalent practical experience
- Consistently meeting or exceeding sales quotas at 95–100% or more for at least six consecutive months
- Advanced knowledge of HighLevel, CRM systems, marketing automation, social media management, funnel and website building, SEO, and Zapier and Make integrations
- Advanced proficiency with Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn, and other relevant platforms
- Strong understanding of the competitive SaaS landscape and ability to position HighLevel against competitors
- Ability to explain technical concepts to nontechnical audiences and deliver measurable business outcomes
- Leadership skills to influence, mentor, and collaborate across functions
- Strong organizational skills, time management, and follow-through
- Excellent written and verbal communication skills with ability to adapt communication style
- Urgency, ownership, and adaptability in high-growth, high-performance environments
HighLevel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HighLevel and has not been reviewed or approved by HighLevel.
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Healthcare Strength — Employer materials highlight employer-paid medical and vision for employees, with mental health support and short‑term disability included. Feedback suggests health coverage is a relative bright spot that can raise overall satisfaction even when base pay is not top‑tier.
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Leave & Time Off Breadth — Flexible PTO, paid family leave, and paid holidays are emphasized alongside a remote‑first setup. Feedback suggests this time‑off approach supports work–life balance and is frequently cited as part of the value proposition.
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Retirement Support — A company‑matched 401(k) is presented as part of the core package. Feedback suggests retirement support contributes meaningful long‑term value and helps offset tradeoffs in cash compensation.
HighLevel Insights
What We Do
https://www.gohighlevel.com/quick-links One white-labeled marketing app to rule them all. HighLevel is everything your business needs to succeed! Capture leads using our landing pages, surveys, forms, calendars, inbound phone system & more! Automatically message leads via voicemail, forced calls, SMS, emails, FB Messenger & more! Use our built in tools to collect payments, schedule appointments, and track analytics
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