Technical Engineer - ATM Technology Platforms

Overview

Join a highly visible engineering team responsible for the technology that powers M&T Bank's ATM and TCR ecosystem, supporting millions of customer transactions annually. As a Technical Engineer, you will work at the intersection of systems engineering, automation, application deployment, infrastructure support, and customer experience.

This role is responsible for supporting, configuring, deploying, maintaining, and enhancing vendor-provided ATM software platforms and related technologies that enable critical banking services for customers across the organization. While this is not a traditional software engineering role focused on building applications from scratch, it provides the opportunity to work with enterprise-scale technology platforms, drive automation initiatives, improve operational reliability, and deliver enhancements that are directly experienced by bank customers.

One of the most unique aspects of this role is the ability to see the direct impact of your work. Whether deploying a new ATM feature, improving a customer-facing experience, enhancing platform stability, or supporting new functionality across the ATM network, your contributions will be visible in a technology channel used by customers every day.

This is an excellent opportunity for systems engineers, technical engineers, infrastructure engineers, platform engineers, and systems administrators who enjoy solving complex operational challenges, working with modern automation technologies, and developing expertise in a highly specialized and in-demand area of financial services technology.

Primary Responsibilities

• Work closely with Technology management, senior Engineers, and support teams on a regular basis to implement and manage the design, development, and execution of technical solutions that meet or exceed current and future needs of the organization.
• Responsibilities may include infrastructure review, implementation, and design, creation of support and architectural documentation, standards, policies, analysis, and testing.
• Regularly and independently interact with business partners of varying associate and management levels to ensure clarity of the problem/opportunity and elicit business requirements.
• Coordinate vendor interactions and/or vendor resources as needed.
• Mentor and coach less experienced engineers, technicians, and integrators. Review documentation, proposals, and changes proposed by less experienced staff.
• Seek to expand knowledge and understanding of Financial Services trends, practices, and technologies on a continuous basis.
• Follow and promote use of industry best practices, standards and procedures.
• Maintain a strong aptitude and working knowledge of Bank applications, systems, and development environments. Maintain a detailed understanding of vendor technologies and services used by the Bank.
• Design, deploy, install, configure, maintain, and support vendor-provided applications and technology platforms.
• Support software deployment, vulnerability remediation, patch management, platform upgrades, and operational stability.
• Develop and maintain automation solutions to support software installation, deployment, monitoring, and maintenance activities.
• Troubleshoot and resolve complex infrastructure, application, and platform issues across multiple integrated systems.
• Collaborate with internal teams and external vendors to improve platform reliability, functionality, security, and customer experience.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required

• Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture
• Experience in Technical Engineering, Infrastructure Engineering, Systems Engineering, Platform Engineering, or Systems Administration environments.
• Experience supporting, configuring, deploying, and maintaining enterprise software applications and platforms.
• PowerShell or Batch scripting experience
• Experience with software deployment and release management processes.
• Experience with vulnerability remediation, patch management, and operational support.
• Experience troubleshooting complex systems and platform issues.
• Strong analytical, problem-solving, and troubleshooting skills.
• Experience working with Windows-based enterprise environments.
• Ability to collaborate effectively across technology, business, and vendor teams.
• Strong verbal and written communication skills.

Education and Experience Preferred

• Bachelor's Degree in Computer Science, Computer Engineering, Information Systems, or related field.
• Minimum 6 years’ professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, system design and/or development for complex applications.
• Experience supporting vendor-provided applications and enterprise technology platforms.
• Experience in financial services or other highly regulated industries.
• ATM or TCR platform, ATM or TCR software, or self-service banking technology experience.
• Experience supporting technologies from vendors such as Diebold, NCR/Atleos, Hyosung, or similar ATM technology providers.
• Experience with application deployment automation and scripting.
• Knowledge of enterprise networking concepts and infrastructure technologies.
• Experience with Group Policy and endpoint management technologies.
• Working knowledge of HTML and CSS.
• Experience supporting customer-facing technology platforms.

Additional Preferred Competencies

• Ability to translate complex business and functional requirements into structured high-quality implementations using industry standard approaches.
• Advanced technical skills.
• Advanced analytical skills.
• Advanced troubleshooting skills.
• Advanced problem-solving skills.
• Advanced knowledge and expertise in industry and/or vendor technologies.
• Ability to solicit, gather, document, and analyze system specifications and requirements.
• Ability to work independently and collaboratively within a team environment.
• Ability to use effective facilitation skills and techniques to elicit and review requirements from a diverse range of stakeholders.
• Understanding of how supported technologies interact with other systems and services.
• Effective influencing skills.
• Process-oriented mindset.
• Logical thinker.
• Strong knowledge of server/client and virtual technologies.
• Adaptable and capable of learning quickly in a fast-paced environment.

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