Technical Engagement Manager

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The Customer Engagement (CE) team is our field based, customer facing organization consisting of Technical Engagement Managers and Application Engineers. The team partners closely with our customers to provide a comprehensive portfolio of products, software, and expertise, to help customers manage yield throughout their fabrication process—from research and development to final volume production. Responsibilities of this group include maintaining strategic client relationships, partnering with our sales team in identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends. Partnering with our sales organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and product offerings to maintain a high level of customer satisfaction.

Job Description/Preferred Qualifications

1/ Drive SFS-ADE products intensity in AT/AP HVM:

              (1) Drive technical projects with critical users.

              (2) Block competition by well technical understanding of user's demand.

              (3) Proactively identify threats and opportunities and plan accordingly.

              (4) Flexible to travel to all tsmc HVM fabs (>50% travel time).

              (5) Deep understanding of SFS-ADE technology and uniqueness to influence critical users' decision.

2/ Well collaboration across teams:

              (1) Technical + Business justification for product strategy including NGP and new features with SFS-ADE Division.

              (2) Customer engagement and project planning with Account team.

              (3) Application use cases development and resource arrangement with Division and local application engineers.

              (4) Collaboration with service team, tech-support team and Division for issue fixes and workarounds.

              (5) Well align TC meeting topics with users: projects, issues and value messages.

3/ Coach the application team to grow:

              (1) Deep understanding of KLA value, SFS-ADE value to guide application engineers on the correct path.

              (2) Plant passion and motivation inside application engineers for self-driving to be better and better.

              (3) Manage team conflict, able to achieve team's success under customer high pressure.

Minimum Qualifications

1/ Flexible to travel to all tsmc HVM fabs (>50% travel time).

2/ Strong background in wafer process flow and and process control knowledge.

3/ 5 years IC/Fab experience with KLA tool knowledge (SFS-ADE is preferred; defect/inspection is also considered).

4/ Good Mandarin/English interpersonal skills.

5/ B.A./M.S. in an engineering/science-based field.

6/ Good presentation and proficient in project management skill.

7/ Good business acumen with understanding of customer technical issue with customer-focus.

8/ Able to work under stress, full of energy to own the team and able to confront multi-level challenges.

9/ Excellence in leadership and execution.

10/ Deal with things proactively with accountability and insightfulness.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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