Insider

Technical Enablement Manager (Remote)

Reposted 3 Days Ago

Be an Early Applicant

5 Locations

In-Office or Remote

100K-120K Annually

Senior level

Information Technology • Internet of Things

The Role

The role involves designing training and certifications for technical teams, enhancing their skills on product updates, and promoting best practices globally.

Summary Generated by Built In

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, the fastest-growing global MarTech scale-up and the #1 AI-native Customer Experience and Marketing platform trusted by enterprise brands worldwide. Our story began with six desks and a vision to create a single platform to make industry-first CX technologies and emerging channels accessible to marketers worldwide. Today, with 1500+ teammates across 50+ nationalities, we continue to push the boundaries of what’s possible in CX. Our architecture brings together unified customer data, advanced journey orchestration, and comprehensive AI capabilities by seamlessly blending predictive, generative, and agentic AI into a single customer engagement platform that empowers teams to activate customer engagement across 12+ channels.

We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.

Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, achieving $200M in CARR (Committed Annual Recurring Revenue). According to Gartner, we are the dominant leader in Multichannel Marketing. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.

From day one, Insider’s mission has not been only to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our corporate social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 27+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.

Behind all these achievements is an exceptionally talented, visionary team of overachievers across 27+ countries that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.

We’re Hiring: Technical Enablement Manager

Do you love building programs that help technical teams thrive? We’re looking for a Technical Enablement Manager to design and scale training that empowers our global teams to deliver real impact for customers.

What you’ll do:

Job Description

Create training programs and learning paths that help new hires ramp up quickly and effectively.
Build ongoing learning programs that ensure our people stay sharp on product updates and industry shifts.
Organize hackathons, knowledge-sharing sessions, and workshops that spread innovation across regions.
Develop certifications that validate skills and expertise, ensuring our teams stay confident and credible.
Help team leaders and technical experts apply consistent best practices worldwide, while bringing feedback back to improve our products and processes.

What we expect from you?

5+ years in enablement, technical training, learning & development, or related roles (SaaS, Martech, or enterprise software preferred).
Prior experience working with technical teams (e.g., Solution Architects, Pre-Sales, or Product Specialists) or building technical content.
Bachelor’s degree in Computer Science, Engineering, Education/Instructional Design, or related field (or equivalent practical experience).
Understanding of SaaS / cloud technologies and enterprise client use cases; comfortable with APIs, integrations, and SaaS architecture.
Proven ability in curriculum development, instructional design, and building scalable learning paths. Ability to simplify complex technical concepts into digestible, practical training content.
Strong facilitation and presentation skills, with excellent written communication for playbooks, guides, and certifications. Experience coaching technical experts and standardizing best practices across multiple regions.
Experience working cross-functionally with Product, Customer Success, Sales, or Marketing teams in a global environment.

Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)

a chance to work in an international, diverse, and inclusive environment,
access and opportunity to gain a limitless network all over the globe,
a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
to be part of an industry that’s shaping the future of customer experience
access to many hard and soft skills pieces of training to help you improve and challenge yourself,
access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
space to share your skills through training sessions and workshops if you wish. Sharing is caring!
the infamous team activities that are bursting with fun,
no Dress Code!

Was this position made for you?

So let’s talk! We’re curious bugs and can’t wait to get to know you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!

Top Skills

APIs

Cloud Technologies

Integrations

SaaS

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The Company

HQ: Kağıthane, Istanbul

1,162 Employees

Year Founded: 2012

What We Do

Insider—one platform for individualized, cross-channel experiences—enables enterprise marketers to connect customer data across channels and systems, predict their future behavior with an AI intent engine and individualize customer experiences. Marketers use Insider’s platform to deliver experiences across channels like Web, App, Web Push, Email, SMS, and Messaging Apps (WhatsApp, Facebook Messenger, RCS).

Insider recently unlocked unicorn status and NASDAQ congratulated the company for becoming one of the few woman-founded, women-led B2B SaaS unicorns in the world. Insider was named as the #1 Leader in The Forrester Wave for Cross-Channel Campaign Management 2021 and Gartner Magic Quadrant for Personalization Engines 2021. The company has been named #1 Leader on G2’s Mobile Marketing Software and Personalization Grids with a 4.6/5 rating for 20 consecutive quarters. CrunchBase recently ranked Insider’s co-founder and CEO Hande Cilingir as one of the top women CEOs outside the US.

Many of the most prestigious Fortune 500 companies and top brands in retail, automotive, and travel use Insider to deliver AI-backed personalized experiences that exceed customer expectations. Insider is trusted by over 1,200 global businesses, including Singapore Airlines, Virgin, Toyota, New Balance, IKEA, GAP, L’Oreal, Samsung, Newsweek, MediaMarkt, Nissan, AVIS, Marks & Spencer, Allianz, Madeira Madeira, Santander, BBVA, Pizza Hut, Avon, and CNN.