Job Description
- Create training programs and learning paths that help new hires ramp up quickly and effectively.
- Build ongoing learning programs that ensure our people stay sharp on product updates and industry shifts.
- Organize hackathons, knowledge-sharing sessions, and workshops that spread innovation across regions.
- Develop certifications that validate skills and expertise, ensuring our teams stay confident and credible.
- Help team leaders and technical experts apply consistent best practices worldwide, while bringing feedback back to improve our products and processes.
What we expect from you?
- 5+ years in enablement, technical training, learning & development, or related roles (SaaS, Martech, or enterprise software preferred).
- Prior experience working with technical teams (e.g., Solution Architects, Pre-Sales, or Product Specialists) or building technical content.
- Bachelor’s degree in Computer Science, Engineering, Education/Instructional Design, or related field (or equivalent practical experience).
- Understanding of SaaS / cloud technologies and enterprise client use cases; comfortable with APIs, integrations, and SaaS architecture.
- Proven ability in curriculum development, instructional design, and building scalable learning paths. Ability to simplify complex technical concepts into digestible, practical training content.
- Strong facilitation and presentation skills, with excellent written communication for playbooks, guides, and certifications. Experience coaching technical experts and standardizing best practices across multiple regions.
- Experience working cross-functionally with Product, Customer Success, Sales, or Marketing teams in a global environment.
Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)
- a chance to work in an international, diverse, and inclusive environment,
- access and opportunity to gain a limitless network all over the globe,
- a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
- to be part of an industry that’s shaping the future of customer experience
- access to many hard and soft skills pieces of training to help you improve and challenge yourself,
- access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
- space to share your skills through training sessions and workshops if you wish. Sharing is caring!
- the infamous team activities that are bursting with fun,
- no Dress Code!
Top Skills
What We Do
Insider—one platform for individualized, cross-channel experiences—enables enterprise marketers to connect customer data across channels and systems, predict their future behavior with an AI intent engine and individualize customer experiences. Marketers use Insider’s platform to deliver experiences across channels like Web, App, Web Push, Email, SMS, and Messaging Apps (WhatsApp, Facebook Messenger, RCS).
Insider recently unlocked unicorn status and NASDAQ congratulated the company for becoming one of the few woman-founded, women-led B2B SaaS unicorns in the world. Insider was named as the #1 Leader in The Forrester Wave for Cross-Channel Campaign Management 2021 and Gartner Magic Quadrant for Personalization Engines 2021. The company has been named #1 Leader on G2’s Mobile Marketing Software and Personalization Grids with a 4.6/5 rating for 20 consecutive quarters. CrunchBase recently ranked Insider’s co-founder and CEO Hande Cilingir as one of the top women CEOs outside the US.
Many of the most prestigious Fortune 500 companies and top brands in retail, automotive, and travel use Insider to deliver AI-backed personalized experiences that exceed customer expectations. Insider is trusted by over 1,200 global businesses, including Singapore Airlines, Virgin, Toyota, New Balance, IKEA, GAP, L’Oreal, Samsung, Newsweek, MediaMarkt, Nissan, AVIS, Marks & Spencer, Allianz, Madeira Madeira, Santander, BBVA, Pizza Hut, Avon, and CNN.
