The Role
Develops and maintains training plans, course materials, user guides, SOPs, process desk guides, and tip sheets. Assesses training needs, coordinates education with system releases, conducts primarily virtual government-approved training, and ensures processes are repeatable, auditable, and understandable. The role translates technical and business workflows into clear documentation for government and contractor personnel.
Summary Generated by Built In
Training / Technical Documentation Specialist
At INTEGRITYOne Partners, we are a federal technology company focused on DevSecOps and agile software development, analytics and AI, cloud engineering, and data management. Our people are known for being technical Swiss army knives that are depended on by our clients to support a myriad of highly complex, technical problems within rapidly changing missions. We enable federal law enforcement clients to execute high-tempo, mission-critical work that ultimately improves the lives of the people they serve. Our culture is entrepreneurial, mission-first, and meritocratic, giving you direct access to decision-makers and real influence over how we win and deliver.
Primary Responsibilities
· Develop and maintain program training plans, course materials, user guides, SOPs, Process Desk Guides and Tip Sheets.
· Assess user training needs and coordinate training with system changes/releases.
· Conduct Government-approved training, primarily virtually unless otherwise directed.
· Maintain documentation so CSP processes are repeatable, auditable and understandable to Government and contractor personnel.
Required Skills
· 3–6+ years in technical writing, training, instructional development or business/process documentation.
· Bachelor's degree required in communications, instructional design, business, IT or related field.
· Technical writing.
· Training-plan development.
· Training-material development.
· Instructor-led and virtual training.
· User guides and job aids.
· Standard Operating Procedures.
· Process Desk Guides and Tip Sheets.
· Business-process/workflow documentation.
· Microsoft Word, PowerPoint, Teams and SharePoint.
· Ability to translate technical/business processes into clear user documentation.
Preferred Skills
· Federal financial-management processes.
· Software/application training.
· SharePoint.
· CMM/FileOnQ.
· DHS/ICE experience.
· NARA/document-management requirements.
· Section 508/accessibility.
· Change-management communications.
Location & Work Requirements
Preferred certifications: CPTD, instructional-design/training certification, technical-writing certification or similar.
Salary Range $95,000-$105,000
At INTEGRITYOne Partners, we are a federal technology company focused on DevSecOps and agile software development, analytics and AI, cloud engineering, and data management. Our people are known for being technical Swiss army knives that are depended on by our clients to support a myriad of highly complex, technical problems within rapidly changing missions. We enable federal law enforcement clients to execute high-tempo, mission-critical work that ultimately improves the lives of the people they serve. Our culture is entrepreneurial, mission-first, and meritocratic, giving you direct access to decision-makers and real influence over how we win and deliver.
Primary Responsibilities
· Develop and maintain program training plans, course materials, user guides, SOPs, Process Desk Guides and Tip Sheets.
· Assess user training needs and coordinate training with system changes/releases.
· Conduct Government-approved training, primarily virtually unless otherwise directed.
· Maintain documentation so CSP processes are repeatable, auditable and understandable to Government and contractor personnel.
Required Skills
· 3–6+ years in technical writing, training, instructional development or business/process documentation.
· Bachelor's degree required in communications, instructional design, business, IT or related field.
· Technical writing.
· Training-plan development.
· Training-material development.
· Instructor-led and virtual training.
· User guides and job aids.
· Standard Operating Procedures.
· Process Desk Guides and Tip Sheets.
· Business-process/workflow documentation.
· Microsoft Word, PowerPoint, Teams and SharePoint.
· Ability to translate technical/business processes into clear user documentation.
Preferred Skills
· Federal financial-management processes.
· Software/application training.
· SharePoint.
· CMM/FileOnQ.
· DHS/ICE experience.
· NARA/document-management requirements.
· Section 508/accessibility.
· Change-management communications.
Location & Work Requirements
- Candidates must be local to the Washington, DC metropolitan area and prepared to work onsite as needed based on business requirements.
- U.S. citizenship is required for this position.
- This position is contingent upon contract award.
Preferred certifications: CPTD, instructional-design/training certification, technical-writing certification or similar.
Salary Range $95,000-$105,000
Skills Required
- 3–6+ years of experience in technical writing, training, instructional development, or business/process documentation
- Bachelor’s degree in communications, instructional design, business, information technology, or a related field
- Technical writing experience
- Training-plan development experience
- Training-material development experience
- Instructor-led and virtual training experience
- Experience creating user guides and job aids
- Experience developing Standard Operating Procedures, Process Desk Guides, and Tip Sheets
- Business-process and workflow documentation experience
- Proficiency with Microsoft Word, PowerPoint, Teams, and SharePoint
- Ability to translate technical and business processes into clear user documentation
- U.S. citizenship
- Federal financial-management process experience
- Software or application training experience
- CMM/FileOnQ experience
- DHS or ICE experience
- NARA or document-management requirements experience
- Section 508/accessibility experience
- Change-management communications experience
- CPTD, instructional-design/training, technical-writing, or similar certification
- Local availability in the Washington, DC metropolitan area and ability to work onsite as needed
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The Company
What We Do
INTEGRITYOne Partners is a business and technology services company delivering mission-critical results to leaders working on our nation’s top priorities. We assist organizations within the Federal Government with addressing current and future challenges by creating and sustaining an appropriate business strategy, managing process transformation, implementing organizational change, facilitating information sharing, and effectively architecting and deploying technology solutions.
