Description
Join the Fun at Arrow International!
Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe—and we’re growing fast!
We're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off including a bonus week every July!
If you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be.
Position Summary
The Technical Documentation and project specialist will curate, design and facilitate solutions that align with the needs of our team of sales and subject matter experts and customers. The role requires an individual who is knowledgeable in adult learning and instructional design strategies for performance-based outcomes, can innovate, move quickly, and not be constrained by how things have been done before.
Requirements
Primary Roles and Responsibilities
• Partner with product leadership, product marketing, engineering teams, and cross-functional teams to deliver documentation and knowledge to our employees and customers
• Create and manage content, such as feature articles, demo videos, how-to, and tip sheets that will be made available to customers through our customer facing site, including working with product management in creating bids & proposals.
• Create base documentation on core products.
• Own content creation for Training and Service manuals as well as QRC’s (Quick reference cards),
• Own communication of training for all products, features and facilitation to Employees, Customers, and Partners
• Develop a deep understanding of user profiles and client needs to articulate technical solutions to common business problems
Experience and Education
• 2 years of technical writing and documentation experience developing relevant curriculum, or an equivalent combination of education and experience required.
• 3+ years of relevant professional experience (Product Technical Writer, Quality Assurance Engineering, etc.)
• Experience taking challenging, complex ideas and concepts and making them understandable and appealing to diverse audiences
• Mix creativity with technical terms to author product writings that educate users without confusing them
• Serve as the voice of our users when collaborating with engineering by implementing feedback and product improvements to the material created.
• Develop supported opinions and suggest improvements that benefit our customers
• Accept feedback, provide supported opinions, and develop team relationships and workflow that lead to the best possible outcomes
• Strong writing skills, ability to create technical product documentation and instructional materials
• Ability to be a self-starter; demonstrating the ability to work independently and collaborate with multiple teams
• Passionate about working in a small team and fast-moving environment.
PHYSICAL DEMANDS/WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
• The noise level in the work environment is low.
• May be required to sit for long and/or extended periods of time.
Diversity and Inclusion Statement
At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.
Equal Opportunity Statement
Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.
Americans with Disabilities Act (ADA) Statement
Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at [email protected].
To ensure a safe and productive work environment, all candidates who receive a conditional job offer must successfully pass a confidential pre-employment drug screening, which generally consists of a hair drug test, and receive an acceptable result as a condition of employment.
#INDS&S
Skills Required
- 2 years of technical writing and documentation experience developing relevant curriculum
- 3+ years of relevant professional experience (e.g., Product Technical Writer, QA Engineering)
- Experience simplifying challenging, complex ideas for diverse audiences
- Ability to author product documentation, training manuals, and instructional materials
- Knowledge of adult learning and instructional design strategies for performance-based outcomes
- Ability to collaborate with engineering, product, and cross-functional teams and incorporate feedback
- Self-starter who can work independently and in a fast-moving small-team environment
- Strong written communication skills and ability to create customer-facing content (how-tos, demo scripts, tip sheets, QRCs)
- Passion for working in a small team and fast-moving environment
What We Do
Founded in 1967, Arrow is the world’s largest manufacturer and distributor of charitable gaming products, including pull tabs, electronic pull tabs, bingo products and electronic bingo devices for charitable gaming. Headquartered in Cleveland, Ohio, Arrow has approximately 1,200 employees across four manufacturing facilities and a network of 60+ distribution facilities. Arrow International rewards bright, original thinking, hardworking team players through career advancement, witnessed by our impressively long-tenured team. Many of our team members have over 20 years of service with Arrow! We are proud to share our success and have one of the highest rated profit-sharing programs in the country. Arrow has made a significant contribution to our profit sharing plan every year since the program began in 1978. We constantly reinvest in our business through acquisitions, facility expansion, state of the art technology, new product development and, most importantly – our best-in-class team! For more information, please visit www.arrowinternational.com
