- Own and manage Documentation delivery workflows, ensuring tasks, releases, and dependencies are tracked and delivered on time.
- Coordinate and publish release notes for both internal and external stakeholders.
- Oversee External technical documentation, including user guides, API documentation, and developer guides.
- Automate documentation processes, transforming code annotations and technical details into clear, structured guides.
- Drive process automation using AI tools to improve efficiency in delivery and documentation workflows.
- Lead the documentation effort and work closely with product managers, engineers, solution architects, professional services and product marketing managers to align priorities and deliverables.
- Ensure documentation meets brand, style, and usability standards for internal and external audiences.
- Proven experience in technical writing, release management, or documentation management.
- Excellent project management and cross-team collaboration skills.
- Experience with API documentation tools and technical writing best practices
- Proven technical skills and understanding of data models and tools, such as JSON, Swagger, Postman, etc.
- Strong understanding of Jira and agile delivery workflows.
- Background in automation and AI tools for documentation and processes - big advantage.
- Fluent English (spoken and written) — essential for documentation, communication, and collaboration. English mother tongue – big advantage.
- Strong attention to detail and organizational skills.
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What We Do
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localised shopping experience. Our end-to-end e-commerce solutions combine best-in-class localisation capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Operating from ten offices worldwide, our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family. Check out our open positions at https://www.global-e.com/careers/
