Dot Compliance is an AI Empowered, innovative cloud-based software company providing electronic Quality Management System (eQMS) solutions to life sciences companies. Our solutions, built on the Salesforce platform, enable organizations to replace traditional paper-based quality processes with scalable, compliant, and efficient digital systems.
We are seeking a dynamic and experienced Technical Director to lead and mentor our International technical implementation teams. This senior role is responsible for overseeing all technical aspects of customer projects, ensuring high-quality solution delivery, team development, and alignment with Dot Compliance’s delivery standards and platform capabilities.
You will work closely with Professional Services leadership, Product, R&D, Dev Ops, Customer Success, and clients to ensure our implementations meet regulatory, quality, and business needs.
Key Responsibilities:
- Provide technical leadership and strategic oversight for the implementation of Dot Compliance’s eQMS platform on Salesforce.
- Manage and mentor a team of Salesforce Implementation Specialists, Developers and Project Managers across multiple geographies.
- Ensure technical alignment across projects, including configuration, customization, validation, and integration tasks.
- Establish and enforce technical best practices, methodologies, and documentation standards across customer projects.
- Develop and implement mechanisms to leverage AI tools for configuration, coding and testing processes
- Design and implement frameworks to effectively leverage AI tools for the development and delivery of configuration-related outputs
- Act as an escalation point for complex implementation or integration issues.
- Collaborate with Product and R&D teams to provide feedback from the field and influence platform roadmap decisions.
- Support resource planning, team capacity forecasting, and hiring initiatives.
- Review project architecture and technical deliverables to ensure quality and compliance with life science regulations (e.g., 21 CFR Part 11, Annex 11, GAMP5).
- Lead initiatives to improve implementation tools, templates, and reusable components.
- Foster a culture of accountability, collaboration, innovation, and customer success.
- Lead the product deployment team
Requirements
- 8+ years of experience in technical leadership roles, ideally in SaaS or Salesforce-based enterprise software implementations.
- Proven experience managing technical teams responsible for configuration, customization, and deployment on the Salesforce platform in a customer-facing project environment.
- Deep understanding of Salesforce configuration (Flows, Process Builder, Validation Rules) and development (Apex, LWC, Visualforce).
- Demonstrated experience with system integration projects (REST/SOAP APIs, middleware tools, or third-party applications).
- Experience working in or with regulated industries, ideally life sciences (Pharma, Biotech, Medical Devices).
- Strong understanding of software validation and system testing
- Strong written and verbal communication skills in Hebrew and English.
- Exceptional interpersonal, communication, and leadership skills.
- Ability to manage multiple concurrent projects and prioritize in a fast-paced, dynamic environment.
- Bachelor’s degree in computer science, Information Systems, Engineering, or a related field.
Bonus Qualifications:
- Salesforce certifications (e.g., Administrator, Platform App Builder, Platform Developer I/II).
- Experience working in a global or matrixed environment.
- Fluency in an additional language is a plus.
- Experience in the Life Sciences industry (pharmaceutical, biotechnology, or medical device).
A+ if you meet these requirements
None
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What We Do
Dot Compliance provides a ready-to-deploy, Salesforce-native eQMS with the industry’s first AI specifically built to deliver safe, reliable decision guidance for critical quality issues. This offers faster, more proactive quality and compliance through vertical AI that empowers data-driven decision making in life sciences quality and compliance.
