nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.
Essential Functions:
- Apply nCino product knowledge to diagnose and troubleshoot complex technical issues related to nCino platform and integrated systems; serve as the first point of escalation for field engineers and other support personnel.
- Demonstrate intermediate technical knowledge of one or more nCino business solution lines and their interdependencies with other nCino solution lines with proven ability to develop Subject Matter Expert (SME) skills on assigned function(s) and/or as a case owner for increasingly strategic accounts with the ability to develop Primary Support Engineer skills to hold key customer accounts.
- Configure complex product functions to meet the requirements of customers using standard documents and guidance from senior Support Engineers or leaders. Provide guardrails for customer configuration requests that do not adhere to best practices.
- Reports design, reliability, and maintenance problems to internal stakeholders including leaders and product design/software engineering teams, and assists in developing and prioritizing solutions to meet customer needs.
- Deploy customer feature upgrades, product installation, and training.
- Monitor and respond to support tickets in a timely manner, ensuring service level agreement (SLAs) are met.
- Provide exceptional support to customers/users where the product is highly technical in nature; may involve liaising with internal and external stakeholders to identify resolutions to technical issues.
- Apply knowledge centered methodology to create and maintain knowledge articles and other support documentation.
- Participate in training sessions to stay updated on latest product information, technology, and support practices. May contribute to training content and delivery to internal stakeholders.
- Contribute to project teams and other special assignments to enhance the effectiveness, innovation, and efficiency of the Customer Success organization
- Leverage AI tools and techniques to enhance work efficiency and optimize business operations by automating routine tasks to improve accuracy, save time, and minimize errors.
- Utilize AI-driven insights to refine decision-making, elevate customer experience, and boost team productivity while ensuring its application provides measurable value, driving innovation and smarter ways of working.
- Stay informed on AI advancements to drive continuous learning and scalable growth opportunities.
Required Qualifications:
- Undergraduate degree in Computer Science, Information Technology, Engineering, or a related field or equivalent education and 2+ years of professional experience.
- Exceptional problem-solving skills and the ability to troubleshoot complex technical issues.
- Excellent communication skills, both written and verbal, with ability to influence stakeholders.
- Ability to work effectively in a team environment.
- Foundational understanding of nCino product and/or software design components.
- Customer-focused with a commitment to providing high-quality support.
- nCino product training baseline or ability to obtain within first 6 months of employment
Preferred Qualifications:
- Applicable certifications, such as Salesforce Administrator certification and Salesforce App Builder certification, or ability to obtain within first 6 months of employment
- Experience with SaaS products and services, and/or CRM systems
- Previous experience in a technical support role
- Ability to support in other timeframes
If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.
The pay range for this role is based on relative market data and alignment with our compensation philosophy. The range displayed reflects the minimum and maximum of the pay range for each job posting, which is used to determine new hire rates/salaries and takes into consideration multiple factors including but not limited to knowledge, skills, abilities, proficiencies, experience, education, licensures/certifications, as well as business and organizational needs. nCino reserves the right to modify the posted range consistent with our internal practices and external market movement. The recruiter for this job posting can share more compensation details during the recruitment process, as base salary is only one component of the total compensation package per position posted.
The base salary range for this job is:
$58,700.00 - $93,900.00nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].
Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.
Skills Required
- Undergraduate degree in Computer Science, Information Technology, Engineering, or a related field or equivalent education
- 2+ years of professional experience
- Exceptional problem-solving skills to troubleshoot complex technical issues
- Excellent written and verbal communication skills
- Foundational understanding of nCino product and/or software design components
nCino, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about nCino, Inc. and has not been reviewed or approved by nCino, Inc..
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options along with mental‑health resources and a global EAP, with some instances of fully paid premiums cited. Wellness initiatives and supportive programs (e.g., HSA/FSA availability) further enhance the offering.
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Leave & Time Off Breadth — Paid parental leave, generous or unlimited PTO, volunteer time off, company holidays, and bereavement leave are emphasized. Flexible work options and family support (including adoption and dependent‑care support where available) broaden practical access to time off.
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Retirement Support — Programs include a 401(k) alongside an employee stock purchase plan and life/disability coverage. Student‑debt repayment and performance bonuses are positioned as part of total rewards.
nCino, Inc. Insights
What We Do
Ncino is a cloud-based bank operating solution for the financial services industry. nCino (NASDAQ: NCNO) is the worldwide leader in cloud banking. The nCino Bank Operating System® empowers financial institutions with scalable technology to help them achieve revenue growth, greater efficiency, cost savings and regulatory compliance. In a digital-first world, nCino's single digital platform enhances the employee and client experience to enable financial institutions to more effectively onboard new clients, make loans and manage the entire loan life cycle, and open deposit and other accounts across lines of business and channels. Transforming how financial institutions operate through innovation, reputation and speed, nCino works with more than 1,200 financial institutions globally, whose assets range in size from $30 million to more than $2 trillion.
