Senior CX Product Manager – Technical Enablement

Reposted 11 Days Ago
Be an Early Applicant
2 Locations
In-Office
122K-230K Annually
Senior level
Software
The Role
Lead technical positioning, messaging, and go-to-market for global services and customer lifecycle products. Translate complex infrastructure capabilities into value narratives, create technical sales enablement assets, align CX with product marketing, craft solution architecture stories across storage and ecosystem partners, and quantify enterprise ROI to drive service adoption and revenue.
Summary Generated by Built In

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.


THE ROLE

As our Senior CX Product Manager – Technical Enablement, you will drive the technical positioning, messaging, and go-to-market strategy for Everpure’s global services and customer lifecycle portfolio. Sitting at the strategic crossroads of product, services, and sales, your mission is to translate complex infrastructure capabilities into compelling, high-impact value narratives that accelerate revenue growth and service adoption. Crucially, you will serve as the primary liaison between the Customer Experience (CX) organization and Product Marketing, aligning product roadmaps with integrated, services-led solutions that help our enterprise customers effortlessly modernize, scale, and optimize their data clouds.

WHAT YOU'LL DO
  • Architect Technical Positioning & Messaging: Author differentiated value propositions and technical narratives for our CX Services, positioning them seamlessly with our product environments to maximize customer outcomes.
  • Orchestrate CX Sales Enablement & GTM Assets: Design, build, and deploy high-impact technical sales tools—including deep-dive solution briefs, tactical competitive battlecards, architectural blueprints, and use-case playbooks—to equip field teams with bulletproof objection-handling techniques.
  • Bridge CX & Product Marketing Ecosystems: Act as the strategic liaison between CX and Product Marketing, embedding real-world services delivery and customer insights directly into core product launches and integrated marketing campaigns.
  • Quantify Enterprise ROI & Business Impact: Translate CX service capabilities into measurable, board-ready business outcomes, focusing on quantifiable cost reductions, performance optimizations, and risk mitigations.
WHAT YOU BRING
  • Experience: Must have 10 years of experience in 
  • Technical Marketing & Engineering Fluency: Proven experience leading technical marketing, product marketing, or solutions engineering strategies within the enterprise storage, multi-cloud (AWS, Azure), or container virtualization (Kubernetes, VMware, OpenShift) domains.
  • Services & Customer Lifecycle Expertise: Specialized background in articulating the technical value of advanced professional services, customer success models, or outcome-based subscription architectures.
  • Cross-Functional Influence & Liaison Mastery: Exceptional relationship-building and communication skills, with a track record of driving consensus across technical delivery teams, product management, and executive stakeholders.
  • Strategic Technical Storytelling: A natural ability to synthesize complex, low-level technical infrastructure designs into intuitive, executive-level business value stories that build customer trust and accelerate pipeline growth.

Work Location: We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara or North Carolina office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.




Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 

This role may be eligible for incentive pay and/or equity. 

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The annual base salary range is:
$122,000$230,000 USD

WHAT YOU CAN EXPECT FROM US:

  • Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
  • Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
  • Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.

Skills Required

  • Proven experience leading technical marketing, product marketing, or solutions engineering within enterprise storage, multi-cloud (AWS, Azure), or container virtualization (Kubernetes, VMware, OpenShift).
  • Specialized background articulating the technical value of advanced professional services, customer success models, or outcome-based subscription architectures.
  • Exceptional relationship-building and communication skills with a track record of driving consensus across technical delivery teams, product management, and executive stakeholders.
  • Ability to synthesize complex technical infrastructure designs into intuitive, executive-level business value stories.
  • Willingness and ability to work on-site from the Santa Clara or North Carolina office as required by company policy.

Everpure Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everpure and has not been reviewed or approved by Everpure.

  • Equity Value & Accessibility Equity and stock purchase programs are described as meaningful parts of total compensation, with RSUs and an ESPP highlighted as strengths.
  • Strong & Reliable Incentives Sales compensation is structured to support long sales cycles, including policies that pay full commission until the first sale for new or white‑space accounts.
  • Healthcare Strength Health coverage is portrayed as comprehensive, with multiple medical options, fully covered vision, dental PPO choices, mental‑health resources, and company HSA contributions.

Everpure Insights

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The Company
HQ: Santa Clara, CA
4,090 Employees
Year Founded: 2009

What We Do

Pure Storage (NYSE:PSTG) helps innovators build a better world with data. Pure's data solutions enable SaaS companies, cloud service providers, and enterprise and public sector customers to deliver real-time, secure data to power their mission-critical production, DevOps, and modern analytics environments in a multi-cloud environment. One of the fastest growing enterprise IT companies in history, Pure Storage enables customers to quickly adopt next-generation technologies, including artificial intelligence and machine learning, to help maximize the value of their data for competitive advantage. And with a Satmetrix-certified NPS customer satisfaction score in the top one percent of B2B companies, Pure's ever-expanding list of customers are among the happiest in the world.

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