- Provide frontline support for Fluke Reliability software in a Microsoft and web‑based environment
- Respond to customer inquiries via phone, email, chat, and web meetings
- Diagnose, troubleshoot, and clearly explain solutions to software‑related issues
- Balance multiple tasks during live customer interactions, including researching issues and documenting cases accurately
- Collaborate closely with teammates to deliver a consistent, high‑quality support experience
- Contribute to customer‑facing documentation and knowledge base articles
- Participate in software testing and feedback to help ensure new releases are ready for customers
- Advocate for the customer by understanding issues from their perspective and guiding them through the support process with empathy and clarity
- Ability to communicate clearly and professionally in English (written and verbal)
- Strong problem‑solving and analytical skills
- Comfort learning and explaining technical concepts to a non‑technical audience
- Ability to work independently while collaborating effectively within a team
- Strong organizational skills and ability to work in a fast‑paced environment
- Bachelor’s degree (or equivalent practical experience)
- Customer service or technical support experience
- Mechanical aptitude or interest in industrial or reliability‑focused software
- Database knowledge or experience
- Spanish language skills
- Hands‑on training and deep exposure to industry‑leading reliability software
- Clear career development paths and internal mobility opportunities
- Supportive, team‑oriented culture that values learning and knowledge sharing
- Opportunity to work with customers across a wide range of industries
- Competitive compensation and benefits package
- A workplace committed to inclusion, respect, and equal opportunity for all employees
Skills Required
- Ability to communicate clearly and professionally in English (written and verbal)
- Strong problem‑solving and analytical skills
- Comfort learning and explaining technical concepts to a non‑technical audience
- Ability to work independently while collaborating effectively within a team
- Strong organizational skills and ability to work in a fast‑paced environment
Fortive Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fortive and has not been reviewed or approved by Fortive.
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Parental & Family Support — Parental leave is fully paid for 12 weeks for all parents, with fertility coverage via Progyny and generous adoption/surrogacy support. Backup child and adult care plus inclusive eligibility extend support across diverse family structures.
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Healthcare Strength — Multiple PPO and HSA medical options include telemedicine and second-opinion services, alongside robust mental-health access through Spring Health with no‑cost therapy sessions. The breadth of medical and behavioral health resources is highlighted as a strength.
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Retirement Support — The 401(k) provides a competitive employer match each pay period, with an additional company retirement contribution after one year of service. Financial wellness tools and an employee stock purchase plan further bolster long‑term savings.
Fortive Insights
What We Do
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth.
