Technical Customer Support

Your Title: Technical Customer Support Professional

Job Location: Remote, USA

Hiring Range: $20.00-$20.01 per hour

Summary: 

PeopleNet, a company of Trimble, is recruiting for a Technical Support Representative to fill an opportunity in Remote, USA.

Technical Support Representatives are responsible for assisting and educating our customers using a variety of modes including phone, web and chat. Customer inquiries are related to both software, hardware, account management, installation, and best practices relating to our product and industry. We are excited to offer employment in a fun office environment that includes a strong culture that rewards performance. Career advancement is readily available for reliable, motivated, creative, hardworking, and positive individuals!

Primary Responsibilities:

• Respond to incoming customer inquiries; focusing on quality, technical acumen, and customer satisfaction

• Clear and thorough documentation of customer interactions

• Research and prepare detailed escalations to second level support which includes Wireless Communications, Customer Managers, Integration Services, 3rd Party Partners and Leadership

• Review, manage and follow up on open issues as needed

• Project work that includes long and short term initiatives

• Support inquiries include questions relating to:

  • Hardware

  • Software

  • Wireless communications

  • OTAP (Over-the-Air-Programming)

  • Account management (billing)

  • Upgrades

  • Online orders

  • Industry events

Required Skills: 

The ideal candidate should possess excellent written and verbal business communication abilities with demonstrated analytical and technical problem solving skills. In this fast paced environment work volume quickly fluctuates and a high degree of organization with focus on detail is critical to achieve success in the position.

• 1-2 yrs experience in a technical support environment, or other customer facing technology fields

• Demonstrated high quality written and verbal communication abilities

• Demonstrated proficiency with business software (e.g. MS Office, Salesforce CRM, eMail)

• Demonstrated customer focus, troubleshooting abilities, and creative problem solving

• Ability to work assigned shift hours

Preferred Skills

• Experience in contact center or “production” environment (e.g. schedule, process, and metrics driven)

• Experience working with Mobile Communications

• Experience working with Transportation or Logistics industries

Competencies:

• Customer Focus

• Problem Solving

• Time Management

• Composure

• Interpersonal Savvy

Job Location: Remote, USA

Hiring Range: $20.00-$20.01 per hour

​Additional Details

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics.

PeopleNet is a Trimble Company and part of Trimble’s international Transportation and Logistics division. Trimble is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

16.06

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20.1

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Bonus Eligible?

Yes

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact

[email protected]