职位概述
技术支持工程师将主要负责 Qualitrol 产品在中国市场的现场技术支持、故障诊断、维修维护、安装调试以及客户服务工作。该职位需要与客户、销售团队、工程团队及渠道合作伙伴密切协作，确保客户获得高质量的技术支持和优异的使用体验。
理想候选人应具备扎实的技术能力、优秀的问题解决能力、良好的沟通技巧，并具备未来发展成为应用工程师（Application Engineer）或技术销售工程师（Technical Sales Engineer）的潜力。
主要职责
技术支持与服务
1. 为 Qualitrol 产品及系统提供现场安装、调试、故障诊断、维修及维护支持。
2. 分析并解决客户现场技术问题，识别根本原因并推动纠正措施的实施。
3. 通过电话、邮件、远程支持及客户拜访等方式，为客户提供及时、专业的技术支持。
4. 编写服务报告，记录故障排查过程、解决方案及客户反馈。
5. 与全球工程团队、产品管理团队及技术支持团队协作，共同解决复杂技术问题。
客户支持与关系维护
6. 与客户建立良好的合作关系，成为客户信赖的技术顾问。
7. 为客户、渠道合作伙伴及内部团队提供产品培训和技术研讨会。
8. 支持客户完成产品评估、安装实施及运行优化工作。
销售与业务支持
9. 在客户拜访及项目讨论过程中，为销售团队提供技术支持。
10. 支持产品演示、技术交流及解决方案介绍。
11. 识别客户需求及潜在业务机会，并及时与销售团队共享相关信息。
12. 深入了解 Qualitrol 产品、应用场景及价值主张，为未来业务拓展提供支持。
持续改进
13. 收集产品现场运行反馈及客户需求，支持产品改进和优化工作。
14. 持续提升自身在变压器监测、电力行业应用及相关领域的专业知识。
15. 支持技术研讨会、客户活动、行业展会及市场推广活动，提升 Qualitrol 品牌影响力。
任职资格
教育背景
• 电气工程、自动化、电子工程、电力系统、仪器仪表或相关专业本科及以上学历。
工作经验
• 3-8年电气设备、电力系统、仪器仪表、自动化或工业技术支持相关工作经验。
• 具备现场调试、故障诊断、维修维护或现场服务经验者优先。
• 具有跨国公司工作经验者优先考虑。
专业技能
• 具备优秀的技术分析与故障排查能力。
• 能够阅读和理解电气原理图、接线图及技术文档。
• 熟悉变压器监测系统、电力行业应用或工业仪表产品者优先。
个人素质
• 具备良好的英语听说读写能力。
• 具备良好的沟通、演示及客户交流能力。
• 能够向技术及非技术人员清晰阐述技术方案和产品价值。
• 具备团队合作精神，能够在跨部门环境中高效协作。
• 能够适应中国区频繁出差。
• 工作积极主动，学习能力强。
• 具备向应用工程师或技术销售工程师方向发展的意愿和潜力。
• 能够适应快节奏、多任务的工作环境。
Ralliant Corporation Overview
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
About the TeamSkills Required
- Bachelor’s degree or higher in electrical engineering, automation, electronic engineering, power systems, instrumentation, or a related field
- 3-8 years of experience in electrical equipment, power systems, instrumentation, automation, industrial technology support, or a related field
- Strong technical analysis and troubleshooting skills
- Ability to read and understand electrical schematics, wiring diagrams, and technical documentation
- Good English listening, speaking, reading, and writing skills
- Strong communication, presentation, and customer interaction skills
- Ability to explain technical solutions and product value to technical and non-technical audiences
- Ability to collaborate effectively across departments and with global teams
- Ability to travel frequently within China
- Field commissioning, troubleshooting, repair, maintenance, or field service experience
- Experience with transformer monitoring systems, power industry applications, or industrial instrumentation products
- Experience working for a multinational company
- Potential and interest in developing toward an application engineer or technical sales engineer role
Ralliant Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ralliant Corporation and has not been reviewed or approved by Ralliant Corporation.
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Parental & Family Support — Offerings include 12 weeks of fully paid parental/bonding leave, fertility and family‑planning support through partners like Progyny/Maven, up to $20,000 in adoption assistance, and backup child/adult care. Coverage for spouses and domestic partners further supports diverse family structures.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is paired with dedicated mental‑health resources, including 14 free therapy sessions via Spring Health. Materials also cite gender‑affirming support and broad eligibility for family members.
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Retirement Support — A 401(k) with company match and automatic enrollment is highlighted, with some employees eligible for additional discretionary contributions. Financial tools such as counseling and student‑debt assistance complement long‑term savings efforts.
Ralliant Corporation Insights
What We Do
Ralliant is a global precision-technology company that designs, develops, manufactures, and services precision instruments and highly engineered products. Its two strategic segments, Test and Measurement and Sensors and Safety Systems, provide instruments, software, sensors, and monitoring solutions for mission-critical applications across electronics, semiconductors, utilities, industrial manufacturing, defense, space, and other advanced technology markets worldwide, helping engineers accelerate innovation and improve the reliability of critical systems.
