The Role
Provide 1st and 2nd line technical support via phone, email, and chat for Promethean software and hardware, ensuring customer satisfaction and efficient issue resolution.
Summary Generated by Built In
A Technical Customer Support Representative (TCSR) provides 1st and 2nd line telephone, e-mail and chat technical support to a customer base supporting Promethean bespoke software and hardware.
Salary ranges: 65,100 - 89,400 PLN annually + annual bonus
Job Duties and Responsibilities:
- Problem solving with the customers to bring about a speedy resolution to their enquiries.
- Handle a substantial number of customer calls/emails/chats resolved in timely manner and to and excellent level of customer satisfaction.
- The maintenance of a detailed history on the Call Management System of all issues reported to customer support.
- Achieve agreed targets (KPIs) and deliver excellent customer service.
- Deciding how best to resolve a customer query, deciding which queries need to be escalated and working with the appropriate teams to resolution.
- The development of allocated projects designed to raise efficiency within the department, and overall customer satisfaction.
Job Skills and Qualifications:
- 2 – 3+ years helpdesk experience
- Have good working knowledge of computer configurations and operating systems
- Excellent time management and organizational skills,
- Excellent communication skills
- Excellent customer care skills
- Previous knowledge of project work
- Language Skills: Excellent English, written and verbal
- Language Skills: Other languages spoken fluently - nice to have (not required)
Top Skills
Call Management System
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The Company
What We Do
For over 20 years, learning has been, and always will be what fuels Promethean's passions. It represents the highest order contribution that we can make to improving the societies in which we live. We believe that the purpose of technology is not simply about automating the teaching and learning process, but to inspire and empower every student.
