The Role
Provide Italian-language customer and technical support through email, chat, and phone. Troubleshoot service issues, resolve customer problems, maintain product knowledge, document interactions in a CRM, and manage multiple priorities while delivering strong customer service in the international currency trading sector.
Summary Generated by Built In
This is a remote position.
Job Title: Customer/Technical Support (Italian Speaker)
Location: Remote
Budget: 900-1000 EUR
Overview:
Join our dynamic team in the international currency trading sector! We are seeking motivated individuals for customer support positions. If you have a passion for financial markets and excellent communication skills, we want to hear from you!
Responsibilities:
- Provide exceptional customer service via various communication channels (email, chat, phone).
- Assist customers with technical issues and inquiries related to our services.
- Troubleshoot and resolve customer problems efficiently and effectively.
- Maintain a high level of product knowledge to support customer needs.
- Document customer interactions and feedback in our CRM system.
Requirements:
- Excellent knowledge of the Italian language (both written and spoken).
- Experience in customer or technical support is a plus.
- Strong problem-solving skills and the ability to work under pressure.
- Basic understanding of software and hardware systems relevant to the position.
- Ability to multitask and manage priorities effectively.
- Experience with CRM systems is an advantage.
- Strong interpersonal skills and a customer-focused mindset
Skills Required
- Excellent written and spoken Italian language skills
- Strong problem-solving skills
- Ability to work under pressure
- Basic understanding of relevant software and hardware systems
- Ability to multitask and manage priorities effectively
- Strong interpersonal and customer-focused skills
- Experience in customer or technical support
- Experience with CRM systems
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The Company
What We Do
Silver Bell Group is a nearshore business process outsourcing provider helping global companies streamline sales and customer experience. Founded in 2014, it builds dedicated teams in South and East Europe that operate as extensions of clients’ businesses. Its tailored services span customer engagement, sales, lead generation, technical support, finance and back-office operations, marketing, talent management, and customer acquisition and retention.
