Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.
Come make an impact every day at Zebra.
What We're Looking For:
The Technical Customer Support II position is responsible for resolving moderately complex technical issues and ensuring customer satisfaction through effective communication and problem-solving. This position bridges the gap between entry-level support and senior technical roles, requiring a deeper understanding of products, platforms, and customer environments. This individual must have the ability to support multiple Zebra products and a proactive approach to learning and maintaining expertise in Zebra's evolving product offerings.Essential Duties and Responsibilities:
• Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision
• Manage multiple support tickets, ensuring timely resolution and adherence to SLAs (Service Level Agreements)
• Collaborate with cross-functional teams to address and resolve customer challenges
• Actively contribute to the improvement of support processes and tools
• Develop and deliver training content for entry-level team members to enhance team capability
• Participate in technical review meetings and contribute insights on customer pain points and product improvements
Job Requirements:
• High School Diploma or equivalent vocational qualification / experience
• 1+ years of experience
Key Skills and Competencies:
• Some experience with AI-driven tools, such as machine learning-based diagnostic systems, virtual assistants, or predictive maintenance solutions, to improve customer support operations
• Strong analytical skills to evaluate technical issues and identify root causes
• Intermediate knowledge of hardware, software, and cloud-based systems
• Effective at multitasking and prioritization in a fast-paced environment
• Leadership potential with the ability to manage small projects or guide peers
Position Specific Information:
• Travel Requirements: Up to 10%
• Able to Telework?: Hybrid
Physical Demands:
• Sedentary work that primarily involves sitting or standing
Benefits:
We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.
Job Posting Statement:
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
AI Technology Statement:
Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.
Skills Required
- High School Diploma or equivalent vocational qualification / experience
- 1+ years of experience
- Some experience with AI-driven tools (machine learning-based diagnostic systems, virtual assistants, predictive maintenance)
- Strong analytical skills to evaluate technical issues and identify root causes
- Intermediate knowledge of hardware, software, and cloud-based systems
- Ability to manage multiple support tickets and adhere to SLAs
- Effective multitasking and prioritization in a fast-paced environment
- Leadership potential with ability to manage small projects or guide peers
Zebra Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zebra Technologies and has not been reviewed or approved by Zebra Technologies.
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Strong & Reliable Incentives — Incentive programs include an annual cash bonus plan for regular employees and robust commission structures in sales, forming a meaningful part of total compensation. These incentives are consistently available and valued in corporate, administrative, and sales roles.
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Healthcare Strength — Core medical, dental, and vision coverage is comprehensive, complemented by company-paid life and disability insurance, telemedicine access, and an EAP. Coverage quality is generally regarded as strong across official materials and documented program summaries.
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Leave & Time Off Breadth — Time-off offerings include robust PTO, paid holidays, a company-wide zDay, volunteer time off, and meeting-light or flexible Friday programs. Paid parental leave and community service days further expand leave options, with availability outlined on company benefits pages.
Zebra Technologies Insights
What We Do
Zebra empowers those on the front line in retail, health care, transportation and logistics, manufacturing and other industries to achieve a performance edge -- an edge that translates to delighted customers, good patient outcomes and superior business results. As the pioneer at the edge of the enterprise, our products, software, services, analytics and solutions are used to intelligently connect your people, assets and data. With decades of industry experience, we design with front-line users and workplaces in mind, providing the best-action guidance needed to optimize in-motion operations and make business-critical decisions. With over 10,000 partners across 100 countries, we are committed to delivering industry-tailored solutions that help our customers capture their edge.
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