About Brink's:
The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.
We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.
Job Description
Role Summary
The Technical Customer Support Analyst II develops and executes post-sale technical support and customer issue resolution
deliverables for defined initiatives, partnering with stakeholders to solve routine-to-moderately complex issues. Applies
working knowledge to manage multiple priorities and improve outcomes within established guidelines. Typical work includes
incident tickets, service requests, troubleshooting steps, and issue resolution, root-cause notes, known-error articles, and
support knowledge materials, and coordination with vendors, engineers, or infrastructure teams for escalated issues.
Key Responsibilities
• Execute complex work tied to incident tickets, service requests, troubleshooting steps, and issue resolution, applying
functional knowledge, analysis, and sound judgment.
• Develop and maintain device setup, software deployment, access provisioning, and user support documentation to
support reliable execution, reporting, and decision making.
• Partner with stakeholders on root-cause notes, known-error articles, and support knowledge materials, clarifying
requirements, timelines, and dependencies.
• Prepare insights, recommendations, or action plans based on service-level metrics, ticket backlogs, and recurring issue
trend analysis.
• Improve performance and reduce risk by strengthening coordination with vendors, engineers, or infrastructure teams for
escalated issues and related processes.
Required Experience
• 2+ years of experience in post-sale technical support and customer issue resolution or a closely related field.
• Experience managing deliverables, priorities, and stakeholder needs within a structured business environment.
• Ability to communicate clearly, learn quickly, and deliver accurate work while balancing multiple priorities.
Representative Behaviors
• Anticipates stakeholder needs and clarifies requirements early.
• Balances quality, pace, and judgment within established guidelines.
• Uses data and feedback to refine deliverables and improve outcomes.
Education
Bachelor’s degree in Information Systems, Engineering, Business, or related field; advanced degree or relevant certification
preferred.
Required Skills
Technical Support • Troubleshooting • Incident Management • Root Cause Analysis • Data Analysis
What’s Next?
Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.
Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.
Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Skills Required
- 2+ years of experience in post-sale technical support and customer issue resolution
- Experience managing deliverables, priorities, and stakeholder needs within a structured business environment
- Ability to communicate clearly, learn quickly, and deliver accurate work while balancing multiple priorities
- Bachelor's degree in Information Systems, Engineering, Business, or related field
- Advanced degree or relevant certification
- Technical Support
- Troubleshooting
- Incident Management
- Root Cause Analysis
- Data Analysis
Brink’s Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brink’s and has not been reviewed or approved by Brink’s.
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Healthcare Strength — Medical, dental, vision, life/AD&D, disability, and an EAP are included, with safety‑specific protections like 24‑hour violent‑crime coverage relevant to armored transport work. This indicates a robust baseline of core health and protection benefits.
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Retirement Support — A 401(k) with company match and two‑year vesting is available, and an ESPP is also offered. These features provide a clear foundation for long‑term savings.
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Flexible Benefits — Multiple medical plan designs (PPO and HDHP), FSA/HSA options, and a range of voluntary benefits (e.g., critical illness, hospital indemnity, legal, identity theft, pet insurance) offer choice. Such breadth supports tailoring coverage to individual needs.
Brink’s Insights
What We Do
Brink’s, Incorporated is the world’s premier provider of secure solutions – including global transportation and storage for high-value goods, currency and coin processing, smart safes, ATM services, security services and advanced technology – that deliver critical business intelligence, improved productivity and enhanced protection. Established in 1859, Brink’s employs over 59,900 employees and serves customers through a network of 1,100 facilities and 12,000 vehicles in more than 100 countries on six continents — an unrivaled global footprint that delivers incomparable security, efficiency and visibility across the logistics lifecycle.
