🌍 We’re making security suck less for developers.
Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.
We’re taking on legacy security tools teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place.
Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We’re building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.
As a Customer Success Engineer, you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring value realization, and protecting against churn. Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face.
Responsibilities
Engage with 'accounts at risk' to prevent churn.
Drive product adoption and maximize customer value.
Escalate complex issues.
Debug and resolve workflow issues.
Drive onboarding and deployment for new clients.
Deliver training sessions to customer teams.
Share customer insights with the product team.
Prior experience in technical support, technical account management, or a similar role.
Tech-savvy, with the ability to debug and investigate technical workflows.
Strong communication and proactive, with a "get stuff done".
Comfortable working independently and managing multiple priorities.
Fluent in English.
What you can expect
Short decision lines. Big ownership. Shape the projects that matter and ship fast.
Grow as fast as we do. Take on more, own more, and carve out your own path.
Top-tier tech pay and equity.
High trust, strong values, zero corporate BS.
Flexibility in working hours.
A company that sticks to its values in an open and informal atmosphere.
We hire for talent, drive, and potential. Everything else is noise.
Skills Required
- Prior experience in technical support or account management
- Ability to debug technical workflows
- Strong communication skills
- Proactive and independent work capability
- Fluency in English
Aikido Security Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aikido Security and has not been reviewed or approved by Aikido Security.
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Fair & Transparent Compensation — Compensation is positioned as competitive, with multiple postings emphasizing “top‑tier tech pay” and some U.S. roles listing clear salary ranges. This signals market‑aligned pay practices, particularly across go‑to‑market openings.
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Equity Value & Accessibility — Equity is prominently highlighted in role descriptions and described as “discussable” for early or high‑impact hires. This framing suggests meaningful ownership opportunities are available in select cases.
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Wellbeing & Lifestyle Benefits — Flexible working hours, remote‑first or hybrid setups, and periodic company gatherings are repeatedly emphasized. These elements provide lifestyle‑oriented perks that complement cash and equity.
Aikido Security Insights
What We Do
Secure code, cloud, and runtime in one central system. Find and fix vulnerabilities automatically, with Aikido AI. Get security done. World-class engineering teams choose Aikido to secure everything they build, host, and run: 1) One platform, total coverage. 2) Automate remediation, end-to-end. 3) Eliminate security debt. Get the fix, not the ticket. Aikido gets developers back to building.
