Technical Customer Success Manager
About Us
We are an enterprise-grade logistics platform that solves the operational and data headaches plaguing large organizations. We bridge the gap between mission-critical tech and a human-centric culture. Join us to make a measurable impact on a platform that's already winning.
Role Overview
We are seeking a highly analytical and proactive Technical Customer Success Manager to own the onboarding, implementation, and ongoing technical health of our enterprise accounts. Our platform is a powerful, "low-code" ecosystem with deeply interconnected modules.
You aren't just managing relationships; you are a solution architect and master puzzle-solver. You will deeply understand how our system architecture connects, autonomously troubleshoot complex issues, and guide enterprise customers, including C-level executives, through seamless onboarding journeys.
Employment Type: Contractor
Key Responsibilities
- Technical Onboarding & Implementation: Lead the end-to-end implementation process for new enterprise clients, ensuring system configurations align perfectly with their operational workflows.
- Solution Architecture & Configuration: Master our low-code platform. Own system configurations, site setups, and live environment data, understanding how a change in one module impacts the entire ecosystem.
- Autonomous Troubleshooting (Tier 1/2): Act as the primary technical escalator for your accounts. Diagnose complex system behaviors, investigate data integrity, and come up with creative configuration workarounds independently before involving engineering.
- Strategic Advisory & C-Suite Communication: Conduct regular business reviews (QBRs) for senior stakeholders, translating complex technical configurations and requirements into high-level business value and data-driven insights.
- Documentation & Playbooks: Build client-facing guides, implementation playbooks, and internal knowledge-base articles to streamline future rollouts.
- Retention & Advocacy: Monitor account health, mitigate churn risks, and champion the "voice of the customer" internally to influence our Product and Sales roadmaps.
Qualifications
- Experience: 2+ years in Technical Customer Success, SaaS Implementation, or Tier 2 Technical Support with an enterprise client facing aspect.
- The "Puzzle-Solver" Mindset: Proven ability to understand complex, interconnected software architectures. Experience with low-code/no-code platforms or workflow automation tools is a massive plus.
- Technical Aptitude: Strong logical reasoning skills. Comfort working with APIs, data integrations, and mapping out relational data workflows (SQL or advanced data logic knowledge is highly preferred).
- Communication Mastery: Exceptional articulation. You can comfortably lead a workshop with technical teams, write a crystal-clear user guide, and confidently command a meeting with C-level executives.
- AI & Tooling Proficiency: Experience with HubSpot, Salesforce, or Gainsight. Hands-on experience leveraging AI tools (e.g., ChatGPT, automation platforms) to optimize your own workflows and analyze data.
- Language: Fluent English proficiency (written and spoken).
Work Structure
- Work Week: Monday through Friday, five 9-hour shifts a week between 10:00 AM – 8:00 PM.
- Toolkit: Modern stack centered on HubSpot and best-in-class analytics.
- Culture: High transparency and a focus on relentless improvement.
Skills Required
- 2+ years in Technical Customer Success, SaaS Implementation, or Tier 2 Technical Support with enterprise client-facing experience.
- Proven ability to understand complex, interconnected software architectures; strong puzzle-solver mindset.
- Comfort working with APIs and data integrations.
- Experience with low-code/no-code platforms or workflow automation tools.
- SQL or advanced data logic knowledge.
- Experience with HubSpot, Salesforce, or Gainsight.
- Hands-on experience leveraging AI tools (e.g., ChatGPT) and automation platforms to optimize workflows and analyze data.
- Exceptional written and verbal communication; ability to lead workshops and present to C-level executives.
- Fluent English proficiency (written and spoken).
What We Do
Bringoz, Demand Driven Logistics Platform Elastic logistics | Customer Centric | Last Mile | On-Demand Bringoz is a technology platform for demand-driven logistics, streamlining the logistics processes in general and the last-mile in particular, we provide our customers with a robust infrastructure enabling them to compete in today's demand-driven landscape. We’ve built the Bringoz SaaS platform to answer the needs of a complex logistics operation, to build and scale a flexible infrastructure utilizing internal and external assets, designed to maximize efficiency and lower operating costs. Bringoz is a holistic ecosystem, a modular SaaS technology platform for enterprise, providing end-to-end solutions to logistics-oriented businesses. The platform serves a wide variety of industries: e-commerce, retailers, food, CPG, FMCG, pharmaceuticals, automotive and freight, with the emphasis on last mile, and synchronizes between the various needs of the different parties involved (shippers, carriers, customers, stakeholders and drivers) to create a balanced, cost-effective and productive eco-system. Bringoz provides real-time elastic capabilities, with strategic value and creates an optimal and superior delivery solution to streamline operations, maximize assets and lower operational costs, all while achieving maximum efficiency. Interested to learn more? Leave your information at https://bringoz.com/demo
