What you will do
- Lead and support customer onboarding, including platform training and enablement
- Work closely with customers on day-to-day operational usage, configuration, and best practices
- Help customers adapt the platform to new business models, workflows, and requirements
- Perform first-line troubleshooting and investigation of minor issues, collaborating with our technical support and engineering teams when deeper escalation is needed
- Participate in customer meetings and workshops, including on-site visits in the APAC region (e.g. Singapore, Australia, New Zealand, Malaysia, Laos)
- Gather customer feedback and insights, and help translate real-world needs into clear input for product and engineering teams
- Gradually take ownership of customer relationships as your product knowledge and confidence grow
What to expect in your first months
- A structured but intensive onboarding period (2–3 months) focused on mastering the platform, common use cases, and customer scenarios
- Close collaboration with senior team members and leadership, including joint customer calls and visits
- Increasing responsibility over time, with full confidence in the role typically reached after 9–12 months
What we’re looking for
- Experience in a customer-facing technical role (e.g. Technical CSM, Technical Account Manager, Solutions Consultant, Implementation Specialist)
- Strong ability to learn and reason about complex systems
- Comfortable explaining technical concepts to non-technical stakeholders
- Practical troubleshooting mindset — able to investigate issues methodically
- Clear, professional communication skills in English
- Willingness to travel regionally as part of the role
- Curiosity, resilience, and a desire to build deep expertise rather than rely on scripts or shortcuts
Nice to have
- Experience with SaaS platforms, APIs, or highly configurable systems
- Background in technical support or implementation roles
- Exposure to enterprise or B2B customers
- Experience working in or with distributed teams
Why join
- Work with a powerful, complex platform used by real businesses in real-world environments
- Join a small, high-trust team where your contribution is visible and valued
- Learn directly from experienced, hands-on leadership
- Grow into a role with increasing autonomy, responsibility, and customer impac
Top Skills
What We Do
At AMPECO, we believe electric vehicles are a key component of a sustainable future. The switch to electric vehicles requires vast networks of charge points connected to cloud-based software solutions that ensure a seamless charging experience for EV drivers. As a global leader in EV charging management, AMPECO provides businesses with innovative software solutions that allow them to enter the EV charging market and capitalize on new business models. We accelerate positive change and transformation to clean technologies in the mobility and energy sector. AMPECO is a software company that offers a white-label and hardware-agnostic EV charging management platform bundled with white-label EV driver apps. We deliver a globally recognized product and high-quality services to companies who need to manage their EV charging infrastructure, processes, and efficient energy usage. Our cloud-based platform addresses specific EV charging challenges, especially in energy management. AMPECO's API seamlessly integrates with smart meters, building management systems, and renewable energy sources to maximize efficiency. It uses dynamic load management to support priority charging and demand-response events and efficiently distribute the available power to avoid costly grid upgrades. We offer solutions for various businesses that suit all EV charging market segments, including commercial, fleet, and residential. Whether your venture is an entering-the-market Charge Point Operator or Installer, an already established Energy Utility or Oil and Gas company, a scaled business that fully manages its own EV fleet or a Charging Equipment Manufacturer, we have covered you. AMPECO's team of e-mobility experts can help answer all your questions about EV Charging software solutions. Schedule a live demo with us https://bit.ly/3JOjkuJ and discover how our platform helps you: - Achieve operational excellence. - Monetize your network. - Future-proof your business
