The Role
The Technical Customer Success Manager ensures clients effectively utilize the Hyver platform, oversees professional services, and drives customer retention and growth.
Summary Generated by Built In
At CYE, we are redefining how organizations manage cyber risk. Our flagship platform, Hyver, empowers security teams to quantify cyber exposure in financial terms, visualize attack paths to critical assets, and prioritize mitigation efforts with precision.
We are seeking a Technical Customer Success Manager (TCSM) with a proven track record in cybersecurity and enterprise customer engagement. This role is pivotal in driving customer success, maximizing Hyver adoption, and ensuring the delivery of high-impact cybersecurity services.
Responsibilities
- Customer Success & Strategic Advisory: Serve as a trusted advisor to enterprise customers, helping them understand and reduce cyber risk using the Hyver CRQ platform. Build and maintain strong relationships with CISOs, security teams, and business stakeholders. Act as the primary technical point of contact, managing escalations and ensuring customer satisfaction.
- Hyver Platform Enablement: Lead onboarding, training, and continuous enablement to ensure deep adoption of Hyver’s cyber risk quantification and exposure management capabilities. Translate complex cybersecurity data into actionable insights aligned with business priorities.
- Professional Services Oversight: Coordinate and oversee delivery of red team, blue team, threat intelligence, and other professional services. Align service engagements with customer goals and ensure measurable outcomes.
- Retention, Growth & Expansion: Drive customer retention through proactive engagement and value realization. Identify upsell and cross-sell opportunities in collaboration with the sales team.
Qualifications
- 3+ years of experience in cybersecurity, risk management, or technical customer success roles, preferably in enterprise environments.
- Demonstrated experience managing large-scale cybersecurity programs or platforms.
- Excellent communication skills with the ability to influence both technical and executive stakeholders.
- Project management experience and the ability to juggle multiple priorities.
- Fluent in English (native level preferred); Proficiency in Spanish is a plus
About us
CYE’s exposure management platform, Hyver, transforms the way security teams protect their organizations. With CRQ at its core, Hyver reveals exposure in financial terms, visualizes attack routes to critical business assets, and creates tailored mitigation plans. Founded in 2012, CYE has served hundreds of organizations globally.
Top Skills
Customer Success
Cybersecurity
Hyver Crq Platform
Risk Management
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The Company
What We Do
CYE’s optimized cyber risk quantification platform and expert guidance transform the way organizations manage cybersecurity.
Using AI, machine learning, and innovative technology, CYE visualizes attack routes, quantifies, mitigates, and communicates cyber risk, and matures organizational cybersecurity posture. In doing so, CYE provides clear and relevant insights that empower companies to make effective cybersecurity decisions. The company serves organizations in multiple industries globally.
Founded in 2012, with headquarters in Israel and operations around the world, CYE is funded by EQT Private Equity and 83North.
