Technical Customer Success Manager

Technical Customer Success Manager

Dell Technologies helps organizations and individuals build their digital futures and transform the way they work, live, and connect. Our technology solutions drive human progress, and we are committed to empowering customers with world-class products and services.

Join us to do the best work of your career and make a profound social impact as a Technical Customer Success Manager on our Account Services Management Team in Poland.

What you’ll achieve

We’re looking for a Technical Customer Success Manager with strong account management and technical background to join our team. In this role, you will serve as a trusted advisor to Dell Technologies’ customers, ensuring they realize maximum value from their investments in Dell solutions. You’ll act as a bridge between our customers and Dell’s teams, driving adoption, retention, and satisfaction.
 

Key Responsibilities:

• Relationships: Build and maintain trusted relationships with key customer stakeholders, ensuring alignment with their strategic business and technical goals.
• Advise Customers: Act as a trusted advisor by understanding customer needs and guiding them to achieve their business and IT objectives.
• Advocate for Customers: Proactive advocacy by acting as the customer's voice within Dell Technologies, ensuring their needs and challenges are effectively addressed.
• Regular Reviews: Lead regular business reviews with customers to measure success, share insights, and identify areas for improvement.
• Minimize Risk & Customer Effort: By listening actively and engaging proactively, reduce the risk of incidents, outages, escalations and eliminate issues before they occur
• Collaborate: Work closely with Dell’s Sales, Professional Services, and other internal stakeholders to deliver a seamless customer experience.
• Provide Feedback: Advocate for customers by providing feedback to Dell’s product and engineering teams to drive innovation and improvements.
• Stay Informed: Follow industry trends, emerging technologies, and Dell’s evolving solutions to ensure customers are informed and well-equipped.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements

• Eager to Learn: Technical background is a plus, strong desire to learn is essential.
• Experience: 5+ years of experience in Customer Success, Account Management, Project Management or similar roles in business segment.
• Problem-Solver: Exceptional problem-solving skills and ability to translate technical challenges into actionable solutions.
• Great Communicator: Excellent communication, presentation, and interpersonal skills, with the ability to build credibility and trust with technical and non-technical stakeholders.
• Data-Driven: Analytical mindset and the ability to leverage data to drive insights and recommendations.
• Education: Bachelor’s degree in information technology, business or a related field.
• Languages: Polish – native level,  English  - high level of proficiency. Any other European language will be an advantage

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.