We are looking for a strategic and customer-focused Technical Customer Success Manager who combines strong relationship-building skills with a consultative, solutions-driven mindset. In this role, you will act as a trusted partner to our customers, guiding them through implementation, adoption, and long-term growth on our platform, with a particular focus on our Enterprise accounts.
This is a full-time role based in London. We ask that you join us in the office 3 times per week, as we value in-person collaboration and see real benefit in the connections and teamwork it creates.
Some of the things you'll work on:- Serving as a strategic, day-to-day partner for customers, offering expert guidance on product functionality and addressing solution-related needs as they evolve.
- Leading the scoping and delivery of client-specific requirements, demoing tailored solutions, and providing hands-on training or technical implementation to ensure successful platform adoption.
- Taking a consultative approach to guide customers in getting the most value from our platform, with the goal of driving adoption, retention, and overall growth of our customer base.
- Gauging customers' levels of engagement with the company and feeding back to other teams on product and service improvements.
- Acting as our role model in championing a shift towards customer success and growth, particularly for our Enterprise accounts.
- Partnering with customers on both short- and long-term initiatives, and supporting our Account Management team in identifying and executing upsell opportunities.
- Guiding customer escalations, both within our team and with external partners.
- Relevant work experience, preferably in a SaaS company in a similar role (professional services, implementation, customer success, etc.) or in a media agency.
- Experience working with Enterprise accounts.
- A good understanding of digital marketing.
- Experience in a scale-up environment, where we move quickly and wear many hats.
- Strong IT affinity, along with an analytical and problem-solving mindset.
- A client-oriented personality, team spirit, and an empathetic, positive attitude with a genuine desire to help our customers reach their goals.
- Excellent organisational and communication skills, with strong time-management abilities.
- Flexible working hours and home office (2x per week)
- Internal shares programme (EDPP)
- Regular team events
- Modern and stylish office in the heart of London
- Sustainable merch for all employees
- Adverity Social Responsibility Days (+2 days paid off)
- Pension scheme
- 25 days annual leave (excluding UK public holidays)
- Private health insurance
- Cycle to Work scheme
The salary for this position ranges from £65,000 to £75,000 per year, based on experience and qualifications.
Apply now if you are ready to revolutionise the way businesses work with marketing data.
We look forward to meeting you!
Skills Required
- Relevant work experience, preferably in a SaaS company in a similar role such as professional services, implementation, or customer success, or in a media agency
- Experience working with Enterprise accounts
- Good understanding of digital marketing
- Experience in a scale-up environment
- Strong IT affinity
- Analytical and problem-solving mindset
- Client-oriented personality, team spirit, and empathetic, positive attitude
- Excellent organizational and communication skills
- Strong time-management abilities
What We Do
What is Adverity? Adverity is the data and analytics platform enabling marketing and eCommerce teams to make better decisions and improve performance. What is our mission? Our mission is to empower marketing & eCommerce business users to effortlessly leverage all data and turn it into powerful insights, decisions, and actions. What does Adverity do? Adverity lets businesses easily connect all their data into a single source of truth, quickly visualize marketing performance in real-time, and reveal insights to make better decisions faster. Why does it do this? Marketing is fast becoming a data-driven industry and those companies that have learned to unlock the true power of their data to improve performance are those most likely to succeed. Who is it for? For marketers: Adverity enables marketers to easily visualize all their data in a single source of truth, measure marketing performance, and optimize campaigns based on accurate real-time information. For data analysts: Adverity automates data integration and harmonization from any data source, eliminating time wasted on manual data wrangling and ensuring an accurate single source of truth, so teams can make data-driven decisions. For CMOs: Adverity enables CMOS to accurately measure the ROI of all programs and demonstrate value to the business by providing a single source of truth across 600+ data sources, with visualization of marketing performance in real-time. With Adverity, CMOS can trust their dashboards based on having a complete and accurate set of data right from the source. Who do we work with? Adverity partners with some of the world’s leading brands and agencies including Ikea, Vodafone, Nestle, Unilever, Publicis, and Dentsu. We work with midsize to enterprise companies from a variety of industries including eCommerce, Technology, CPG & Retail, Telecom, and Media & Entertainment
