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Codility is the leading technical hiring platform designed to help organizations make evidence-based hiring decisions.
The Role
Own strategic enterprise customer relationships for Codility, driving platform adoption, retention, expansion, and measurable outcomes. Build account plans, run QBRs, identify renewal risks, support technical hiring workflows, and engage Talent and Engineering stakeholders. Translate product usage into recommendations, handle routine technical conversations, partner with Account Management and Solutions Engineering, and relay customer feedback to Product and Engineering. Help customers adapt to AI-assisted software development and technical hiring.
Summary Generated by Built In
Codility helps organisations assess and hire technical talent with confidence. Our platform gives engineering teams real signal on coding ability, problem-solving and technical judgement at scale.
As AI changes how software is written, reviewed and evaluated, our customers need more than a traditional Customer Success relationship. They need someone who can understand what engineering teams are trying to achieve, engage credibly with technical stakeholders, and help them get measurable value from Codility.
We’re looking for a Technical Customer Success Manager to own relationships with strategic enterprise customers. You’ll work closely with Talent leaders, Engineering Managers, Directors. VPs of Engineering, and CTOs, helping customers improve adoption, strengthen their technical hiring processes and get more value from the platform over time.
You do not need to be a software engineer, and you won’t be expected to solve bugs or replace Solutions Engineering. But you should be comfortable enough with technical products and engineering teams to own the relationship without pulling an SE into every conversation.
Who You Are
What the Job Involves
As AI changes how software is written, reviewed and evaluated, our customers need more than a traditional Customer Success relationship. They need someone who can understand what engineering teams are trying to achieve, engage credibly with technical stakeholders, and help them get measurable value from Codility.
We’re looking for a Technical Customer Success Manager to own relationships with strategic enterprise customers. You’ll work closely with Talent leaders, Engineering Managers, Directors. VPs of Engineering, and CTOs, helping customers improve adoption, strengthen their technical hiring processes and get more value from the platform over time.
You do not need to be a software engineer, and you won’t be expected to solve bugs or replace Solutions Engineering. But you should be comfortable enough with technical products and engineering teams to own the relationship without pulling an SE into every conversation.
Who You Are
- 3+ years in Customer Success, Technical Account Management, Customer Engineering or a similar post-sales role within B2B SaaS.
- Experience with developer tools, engineering software, cloud/data/security platforms, APIs or another highly technical product used by engineering teams.
- Proven experience managing enterprise / strategic accounts, ideally with complex stakeholder groups and meaningful ARR.
- Comfortable building relationships with Engineering Managers, Directors / VPs of Engineering and CTO-level stakeholders, as well as Talent teams.
- Strong understanding of the core CS motions: adoption, account planning, customer health, QBRs, renewal risk and expansion.
- Technically curious and comfortable discussing APIs, integrations, developer workflows, technical hiring and how AI is changing software engineering.
- Strong communicator who can translate between technical and non-technical stakeholders and simplify complex topics.
- Proactive, commercially aware and comfortable working independently in a lean environment.
- AI-native in how you work, using tools such as LLMs and copilots to analyse information, automate routine work and improve customer outcomes.
What the Job Involves
- Own a portfolio of strategic enterprise customers and be accountable for their long-term success, adoption and retention.
- Understand why each customer bought Codility, what outcomes they need, and build clear account plans around those goals.
- Develop strong relationships across both Talent and Engineering, ensuring Codility delivers value to the people actually using and influencing the platform.
- Run QBRs / executive reviews and translate product usage and customer data into clear recommendations and next steps.
- Proactively identify adoption gaps, renewal risks and expansion opportunities.
- Help engineering teams understand best practices around technical assessment, interview workflows and AI-assisted development.
- Handle routine technical/product conversations independently, bringing in Solutions Engineering, Product or Support when deeper expertise is genuinely required.
- Partner closely with Account Management and Solutions Engineering on renewals, expansion and complex customer needs.
- Bring customer feedback back into Product and Engineering and help shape how Codility serves technical customers.
- Stay close to how AI is changing software development and technical hiring, and help customers navigate those changes confidently.
Skills Required
- 3+ years of experience in Customer Success, Technical Account Management, Customer Engineering, or a similar post-sales role within B2B SaaS
- Experience with developer tools, engineering software, cloud, data, security platforms, APIs, or another technical product used by engineering teams
- Experience managing enterprise or strategic accounts with complex stakeholder groups
- Experience building relationships with Engineering Managers, Directors or VPs of Engineering, CTOs, and Talent teams
- Understanding of customer success practices including adoption, account planning, customer health, QBRs, renewal risk, and expansion
- Comfort discussing APIs, integrations, developer workflows, technical hiring, and AI in software engineering
- Strong communication skills and ability to translate between technical and non-technical stakeholders
- Proactive, commercially aware, and able to work independently in a lean environment
- Experience using LLMs, copilots, and similar AI tools to analyze information and automate routine work
- Meaningful ARR ownership or experience with strategic enterprise accounts
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The Company
What We Do
Codility predicts the real-life skills of candidates at all stages of the hiring process and for more than a decade, has evaluated the problem-solving skills of over 15 million developers and has helped thousands of companies build high-performing, diverse engineering teams. At Codility, we are human. We take ownership, We think big. We are real. At Codility, we center our people in everything we do, and we're honored to be recognized by our employees via Comparably as a top employer for work-life balance, compensation, happiness, and leadership.
Why Work With Us
We are a global, remote-first company with a strong set of core values which support our human-centered people practices. We have a high-trust environment and believe that every person we hire adds great value to not only our culture, but helps Codility drive a shift in how world-class engineering teams are formed, managed, and trained.
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