The Role
Own the end-to-end customer journey for conversational AI solutions, including onboarding, implementation, configuration, integrations, UAT, troubleshooting, performance optimization, training, and ongoing relationship management. Partner with product, engineering, and sales teams to capture feedback, drive adoption, identify expansion opportunities, and deliver measurable customer outcomes across multiple enterprise engagements.
Summary Generated by Built In
Enterprise Bot is the leading provider of GenAI, Conversational AI and automation software, headquartered in Zurich, Switzerland.
Our intelligent virtual assistants and automation tools help companies increase efficiency, reduce costs, and deliver exceptional customer experiences in industries such as banking, insurance, and logistics. Our mission is to become the world's leading provider of AI-powered automation software within the next five years.
We work with leading companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali and others to improve customer interactions and automate business processes using our state-of-the-art Conversational AI technology.
Our global team comprises more than 70 highly qualified professionals from diverse backgrounds.
We foster an open, progressive company culture with state-of-the-art technology and flat hierarchies. At Enterprise Bot, you'll experience a unique blend of passion, ambition, challenge, and fun.
Tasks
As a Technical Customer Success Manager (AI & Integrations), you will own the end-to-end customer journey—from onboarding and implementation to driving measurable outcomes with our conversational AI solutions. Combining technical expertise with strong relationship management, you will ensure customers successfully adopt, optimize, and scale our platform.
Key Responsibilities
* Customer Onboarding & Implementation
Lead onboarding initiatives, defining clear implementation plans, milestones, and success metrics to ensure a smooth start for customers.
* Solution Delivery
Collaborate with customers and internal teams to configure and deploy conversational AI solutions, automation workflows, and system integrations aligned with business objectives.
* Testing & Quality Assurance
Oversee User Acceptance Testing (UAT), ensure solution quality, troubleshoot issues, and guide customers through iterations until requirements are met.
* Performance Optimization
Monitor solution performance and customer feedback, proactively recommending enhancements to improve efficiency, adoption, and ROI.
* Customer Engagement & Success Management
Maintain proactive engagement through regular check-ins, business reviews, and performance analysis to ensure customers achieve their goals.
* Relationship Management
Build and nurture strong, long-term customer relationships, acting as a trusted advisor throughout the engagement.
* Training & Enablement
Deliver training sessions, workshops, and documentation to empower customers to effectively use and scale the platform independently.
* Product Feedback & Collaboration
Capture customer insights and translate them into actionable recommendations, working closely with product and engineering teams to enhance solutions.
* Growth & Expansion
Partner with sales to identify renewal, upsell, and expansion opportunities, contributing to long-term customer and business growth.
Requirements
* A technically strong partner enabler, combining customer success expertise with the ability to support and scale partner-led implementations.
* Think of this role as a Customer Success Manager with strong technical depth, focused on partner enablement and solution adoption.
* 3–5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, preferably within SaaS or automation environments.
* Bachelor’s or Master’s degree in Business Administration, Computer Science, or a related field.
* Excellent English communication skills, both written and verbal.
* Hands-on experience or understanding of automation workflows, bot development, system integrations, and QA/testing.
* Knowledge of AI/NLP solutions, APIs, and low-code/no-code platforms is highly desirable.
* Experience with Genesys or other telephony/contact center platforms is a strong advantage.
* Strong analytical skills, with the ability to interpret data and translate insights into actionable recommendations.
* Excellent communication and presentation skills, with the ability to explain technical concepts clearly to non-technical stakeholders.
* Proven ability to manage multiple client engagements simultaneously in a fast-paced environment.
* A collaborative, team-oriented mindset with a focus on delivering customer value and measurable outcomes.
Benefits
* Be part of a fast-growing AI company, working on cutting-edge conversational AI products used by leading enterprises.
* Join a diverse, global team that values collaboration, open feedback, and strong customer focus.
* Enjoy high ownership and autonomy, with the chance to directly shape solutions and make an impact.
* Gain direct exposure to enterprise clients and real-world AI implementations.
If you are keen to work at the forefront of AI innovation and make a real impact in a rapidly growing, global company, then we look forward to receiving your application.
Apply now and become part of a diverse and dedicated team that is actively shaping the future of automation and conversational AI – solution by solution.
Our intelligent virtual assistants and automation tools help companies increase efficiency, reduce costs, and deliver exceptional customer experiences in industries such as banking, insurance, and logistics. Our mission is to become the world's leading provider of AI-powered automation software within the next five years.
We work with leading companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali and others to improve customer interactions and automate business processes using our state-of-the-art Conversational AI technology.
Our global team comprises more than 70 highly qualified professionals from diverse backgrounds.
We foster an open, progressive company culture with state-of-the-art technology and flat hierarchies. At Enterprise Bot, you'll experience a unique blend of passion, ambition, challenge, and fun.
Tasks
As a Technical Customer Success Manager (AI & Integrations), you will own the end-to-end customer journey—from onboarding and implementation to driving measurable outcomes with our conversational AI solutions. Combining technical expertise with strong relationship management, you will ensure customers successfully adopt, optimize, and scale our platform.
Key Responsibilities
* Customer Onboarding & Implementation
Lead onboarding initiatives, defining clear implementation plans, milestones, and success metrics to ensure a smooth start for customers.
* Solution Delivery
Collaborate with customers and internal teams to configure and deploy conversational AI solutions, automation workflows, and system integrations aligned with business objectives.
* Testing & Quality Assurance
Oversee User Acceptance Testing (UAT), ensure solution quality, troubleshoot issues, and guide customers through iterations until requirements are met.
* Performance Optimization
Monitor solution performance and customer feedback, proactively recommending enhancements to improve efficiency, adoption, and ROI.
* Customer Engagement & Success Management
Maintain proactive engagement through regular check-ins, business reviews, and performance analysis to ensure customers achieve their goals.
* Relationship Management
Build and nurture strong, long-term customer relationships, acting as a trusted advisor throughout the engagement.
* Training & Enablement
Deliver training sessions, workshops, and documentation to empower customers to effectively use and scale the platform independently.
* Product Feedback & Collaboration
Capture customer insights and translate them into actionable recommendations, working closely with product and engineering teams to enhance solutions.
* Growth & Expansion
Partner with sales to identify renewal, upsell, and expansion opportunities, contributing to long-term customer and business growth.
Requirements
* A technically strong partner enabler, combining customer success expertise with the ability to support and scale partner-led implementations.
* Think of this role as a Customer Success Manager with strong technical depth, focused on partner enablement and solution adoption.
* 3–5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, preferably within SaaS or automation environments.
* Bachelor’s or Master’s degree in Business Administration, Computer Science, or a related field.
* Excellent English communication skills, both written and verbal.
* Hands-on experience or understanding of automation workflows, bot development, system integrations, and QA/testing.
* Knowledge of AI/NLP solutions, APIs, and low-code/no-code platforms is highly desirable.
* Experience with Genesys or other telephony/contact center platforms is a strong advantage.
* Strong analytical skills, with the ability to interpret data and translate insights into actionable recommendations.
* Excellent communication and presentation skills, with the ability to explain technical concepts clearly to non-technical stakeholders.
* Proven ability to manage multiple client engagements simultaneously in a fast-paced environment.
* A collaborative, team-oriented mindset with a focus on delivering customer value and measurable outcomes.
Benefits
* Be part of a fast-growing AI company, working on cutting-edge conversational AI products used by leading enterprises.
* Join a diverse, global team that values collaboration, open feedback, and strong customer focus.
* Enjoy high ownership and autonomy, with the chance to directly shape solutions and make an impact.
* Gain direct exposure to enterprise clients and real-world AI implementations.
If you are keen to work at the forefront of AI innovation and make a real impact in a rapidly growing, global company, then we look forward to receiving your application.
Apply now and become part of a diverse and dedicated team that is actively shaping the future of automation and conversational AI – solution by solution.
Skills Required
- 3-5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, preferably in SaaS or automation
- Bachelor's or Master's degree in Business Administration, Computer Science, or a related field
- Excellent English communication skills, written and verbal
- Hands-on experience or understanding of automation workflows, bot development, system integrations, and QA/testing
- Knowledge of AI/NLP solutions, APIs, and low-code/no-code platforms
- Experience with Genesys or other telephony/contact center platforms
- Strong analytical skills and ability to translate insights into recommendations
- Excellent communication and presentation skills, including explaining technical concepts to non-technical stakeholders
- Ability to manage multiple client engagements in a fast-paced environment
- Collaborative, team-oriented mindset focused on customer value and measurable outcomes
- Technical customer success expertise with ability to support and scale partner-led implementations
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The Company
What We Do
Enterprise Bot develops enterprise-grade conversational and agentic AI software that automates customer and employee interactions and business processes. Its platform supports customer engagement across voice, email, and chat, and provides AI-powered agent assistance and end-to-end automation. It integrates with popular business software such as Genesys, BSI, and Salesforce. The company aims to help organizations improve customer experience, increase efficiency, and reduce operational costs.
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