Technical Customer Onboarding Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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As a project manager, you’ll collaborate with cross-functional partners around the world to lead projects from start to finish. This includes estimating workloads, planning steps, assigning responsibilities, communicating status reports, and transitioning through a handover. While no two days will be the same, you’ll always strive for the same goal: to influence change and keep high-value projects moving in the right direction. 

What You’ll Be Doing:

• Design and define technical workstream milestones.

• Aligning those responsible for the product implementations to the overall customer objectives and Maintain and communicate customers’ global strategy and approach with all technical workstreams over different regions, to ensure alignment.

• Create timeline for technical deployment, working alongside Customer Onboarding Manager (COM) and Units as well as all other relevant work stream owners & the customer to ensure it fits in overall project timeline.
• Help those responsible for the product implementations to be successful by setting out clear delivery expectations, provide clear scope overview and project plans.
• Work with each product SME/deployment team to deploy each product and manage the governance on schedule and scope.
• Single point of contact for customer for all applicable technical/ product queries, liaison with workstream owners to review the same and revert to the customer with an update / resolution for the same.
• Ensure all client requirements are understood and documented.

• Lead project and partner calls.

• Create a positive working environment. 

• Manage and communicate project performance including overall status, changes, risks, assumptions, decisions and dependencies.

• Lead testing, project handover and readiness assessments, and document any risks and follow-up items.

​What We’re Looking For:

• Excellent communication ability (in English, multi-lingual a plus).
• Passion for working directly with customers.
• Highly skilled in problem solving.
• Excellent organizational and time management skills.
• Able to inspire change across a multi-cultural, cross-functional group.
• Positive and motivational attitude.
• Understanding of the company and corporate travel industry.

Location

Ontario, Canada

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!