Nordson Packaging, a global leader in precision dispensing, fluid management, and related technologies, is seeking a highly motivated and talented Technical Customer Engineer to join our team in Italy. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.
Summary of the role
The Technical Customer Engineer is responsible for providing on-site technical support, installation, maintenance, and troubleshooting services to customers throughout the North-West Piedmont region of Italy.
Working directly with customers, this role ensures the reliable operation and optimal performance of packaging equipment and systems, resolves technical issues efficiently, and delivers a high level of customer satisfaction.
The position requires strong technical expertise, a customer-focused approach, and frequent travel within the assigned territory.
In addition, the Technical Customer Engineer II collaborates closely with the Sales Team to identify service opportunities and contribute to the achievement of Service revenue and budget targets, supporting business growth and customer retention.
Role and Responsibilities
Provide on-site technical support and service activities at customer locations throughout the North-West Piedmont region.
Install, configure, maintain, and repair company equipment and systems according to established procedures.
Diagnose and resolve hardware, software, and system-related issues in a timely manner.
Document service activities, maintenance actions, and technical findings in accordance with company requirements.
Manage customer service requests and effectively prioritize activities to meet service commitments.
Collaborate closely with the Sales Team to identify service opportunities and achieve Service revenue and budget targets, supporting business growth and customer satisfaction.
Establish and maintain strong customer relationships through professional communication and high-quality service delivery.
Provide technical guidance and basic user training as needed.
Ensure compliance with safety regulations, quality standards, and company policies while performing field activities.
Maintain company tools, equipment, and service inventory in good working condition.
Identify recurring issues and recommend improvements to enhance product performance and customer satisfaction.
Skills and Qualifications
Electrician or electrical engineer or equivalent education and work experience ideally in the packaging industry.
3-5 years successful experience in industrial service or equipment installation is required.
Experience with PLC troubleshooting required.
Strong technical troubleshooting and analytical skills with the ability to diagnose and resolve complex equipment and system issues.
Solid understanding of electromechanical, electronic, computer, and network-based systems.
Ability to read, interpret, and apply technical documentation, manuals, and service procedures.
Strong customer service orientation with the ability to build and maintain effective customer relationships.
Excellent verbal and written communication skills both Italian and English
Ability to work independently, manage multiple priorities, and make sound decisions in a fast-paced field environment.
Strong organizational and time management skills
Proficiency in Microsoft Office applications, SAP C4C, and other service management and customer relationship management (CRM) tools.
Ability to collaborate effectively with cross-functional teams, including Technical Support, Engineering, Operations, and Sales.
Adaptability and willingness to learn new technologies, products, and procedures.
Ability to identify service business opportunities while supporting customers in the field.
Travel requirements
This position involves an estimated 70–80% travel commitment across the assigned North-West Piedmont territory.
Willingness to travel and support customers outside the designated territory based on business requirements, customer needs, and operational priorities, including periodic international travel.
Willingness to travel overnight as needed to maintain high service levels and ensure prompt customer support.
About Nordson Packaging
Nordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications like tankless technology, self-diagnostic and intuitive touch-screen controls, auto-fill technology, clean-cutoff and self-cleaning applicators, and pattern generation controls. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Packaging. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.
Our recruitment process is designed to identify the best qualified candidates for the role, and we are committed to ensuring a fair and equitable interview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included.
Interested?
If you are looking for an exciting opportunity to join an organization which values an inclusive and diverse workplace, please apply online with your CV.
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Skills Required
- Electrician, electrical engineer, or equivalent education and work experience
- 3-5 years of experience in industrial service or equipment installation
- Experience with PLC troubleshooting
- Technical troubleshooting and analytical skills for equipment and system issues
- Understanding of electromechanical, electronic, computer, and network-based systems
- Ability to read and apply technical documentation, manuals, and service procedures
- Strong customer service and relationship-building skills
- Excellent verbal and written Italian and English communication skills
- Ability to work independently and manage multiple priorities in a field environment
- Strong organizational and time management skills
- Proficiency in Microsoft Office, SAP C4C, and service management or CRM tools
- Ability to collaborate with Technical Support, Engineering, Operations, and Sales
- Willingness to travel extensively, including overnight and periodic international travel
Nordson Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nordson Corporation and has not been reviewed or approved by Nordson Corporation.
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Retirement Support — The 401(k) features automatic enrollment at 6%, a 50% match on up to 6% of pay, and an additional 3% company contribution for eligible U.S. employees even without employee contributions. Feedback suggests this retirement structure is above what many mid-size manufacturers offer.
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Leave & Time Off Breadth — Paid holidays and a typical year-end shutdown between Christmas and New Year’s at many U.S. locations expand time off beyond standard PTO. Feedback suggests this shutdown is a distinctive work-life perk, though availability can vary by site or business unit.
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Wellbeing & Lifestyle Benefits — Volunteer release time and a 3:1 charitable gift-matching program are offered alongside recognition programs, tuition assistance, and community initiatives. Feedback suggests these elements add value beyond core insurance and PTO.
Nordson Corporation Insights
What We Do
Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers. Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met. At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow. We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics. Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization
